Wesley Woo

Experience

• 

  Booz Allen Hamilton

  Oct 2001 - Mar 2012

  Senior Manager, Information Services

  Multiple Roles including - Information Services Account Manager, Project Manager, Technical Account Manager, Global Help Desk/Field Services Senior ManagerNew Office Buildout - New Office Buildout - Design technology footprint for new domestic offices in US (12 offices) over 8 yearsProject - Shared Support Services - Internal team rolling out shared core services offerings for global footprint (15 months), consolidation to single outsourced provider for end user support. Transition to steady state.Project - US Windows 7 Upgrade - Working with external partner to upgrade 18,000+ Windows based machines to Windows 7 across 35 cities (8 months)Project - Shared Support Services - Internal team rolling out shared core services offerings for global footprint (15 months), consolidation to single outsourced provider for end user support. Transition to steady state.Managed Print Services - Replace 1800 devices in 55 US location with centralized MPS programWindows Migration - Field Replacment 3000+ laptops over 10 monthsNew Office Buildout - Design technology footprint for new domestic offices in US (12 offices)Project - US Windows 7 Upgrade - Working with external partner to upgrade 18,000+ Windows based machines to Windows 7 across 35 cities (8 months) Show less

• 

  Blackhawk Network

  Mar 2012 - Jul 2012

  Contract Consultant

  Business Process Consultant, Help Desk Implementation, Help Desk Improvement, Process Documentation, Tecnology Implementation and Process Improvement

• 

  Benefit Cosmetics

  Jul 2012 - now

  Management of Infrastructure and Technology Services:Technical Support Team providing support for domestic and international staffRetail/New Store Implementation and Support ServicesCloud Migration (Office365, SmartSheet, BOX and Adobe Creative Suite)Telephony (8x8 Telecom System, Deployment and Support), Ring CentralMobile Device Implementatation and Management (cell phone, mi-fi and tablet)Audio Visual Conversion (BARCO, Video Teleconference, Projection Systems, Audio Systems)Desktop and Field Computer and peripheral supportContract Management (Mobile Devices)Tools:Service Desk Plus - CRMAirWatch Mobile Device ManagementLanDeskKasperskyMalwareBytesWindows 10Mac OS XITIL Certified Professional Show less Help Desk Management, Project Implementation, Technology Strategy, Managed Imaging Services, Process Improvement, Business Process RedesignRetail Infrastructure - Design and Implementation of store network, Point of Sale, network design. Develop partnerships with outsource service vendors - traffic counting, security, business intelligence and CRM applications. Implement network failover strategies. Network and telephony service evaluation and procurement.Facilities Infrastructure Management (Headquarters) - Data Center, Help Desk, Telephony Systems (VOIP and analog), CRM (Service Desk, Service Now, JIRA). Develop KPI and strategies for ITIL adoption. Develop long term outsource shared support model for global infrastructure. Imaging strategy - develop Managed Print Services solutionSaaS Deployments - Mobile Device Management (Airwatch and Bomgar), Collaboration Tools - BOX deployment along with Basecamp. Delivered boutique VOIP solution using Ring CentralCentralized IT Procurement - Develop standardized template for end user deployment. Create lifecycle management and asset disposal practice. Create asset tracking templates with strategic positioning for replacement and transition to new technologyContinuous Service Improvement - Leveraging outsourced model for transactional tasks focusing on developing repeatable and consistent processes. Leveraging technology to provider early warning of potential or real time issues. Staff Development - Creating matrixed teams with rotational leads to drive staff growth and opportunities. Use of multiple feedback tools and coaching to move staff into higher value add roles.Technical Account Management - Consulting and partnering with business to develop new solutions sets. Deliver key management report cards and recommendations for improved service delivery. Understand drivers for business and provide IT solutions. Show less

  • Senior Manager IT

    Feb 2015 - now

  • IT Manager-Information Technology

    Jul 2012 - Feb 2015