Neha Shaikh

Experience

• 

  Conneqt Business Solutions

  Feb 2018 - Dec 2020

  Handling escalation calls, solving customers queries. Achieving target on daily basis.Contact client or onshore regarding escalation. Insurance Process

  • Customer Service Representative

    Feb 2018 - Dec 2020

  • Executive

    Feb 2018 - Dec 2020
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  XDBS Worldwide

  Dec 2020 - May 2021

  Research Analyst
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  Tata Consultancy Services

  Jul 2021 - Nov 2022

  Senior Process Associate

  Chasing with Clients for their unpaid dues.Handling complete collection and clear outstanding payment. Prepare AR Credit Report. Contacting each customer via email or call.Handling customer queries.

• 

  UPS

  Nov 2022 - Dec 2023

  Senior Account Assistant

  * Perform timely & accurate cash applications for customer collections.* Reconciling accounts to ensure accuracy and identifying discrepancies to resolve them in a timely manner.* Follow-up on invoice creation as per shipment.* Sending regular SOA (Statement of Account) to customers.* Follow up with the customers for overdue and upcoming invoices and Update transactions details in database/applications* Prepare AR report to the team for recovery.*Manages accounts receivable collection process.*Review Customer dispute and work with the concerned teams for timely resolution.*Maintain accurate collection notes on all accounts. *Communicate with the customers via phone and emails for follow ups on payments. *Perform research and resolve invoice discrepancies in a timely manner. *Investigate on customers queries and the dispute.*Handle the mailbox and action queries with the TAT time.*Manage monthly closing of financial records and posting of month end information.*Research, Reconcile, and update financial transactions.*Recording and maintaining various processes related to Account Receivable,*Allocation of payment application & on account line items.*Preparation of refund to the customers (for duplicate payment/invoice, incorrect payment, credit notes and Debit notes)*Resolve payment and shipment related queries.*Taking weekly & monthly calls with clients.*Account activation & deactivation.*Collection Booking.* Daily cash application of different types of payment (cheques, Credit card and Cash) * Daily collection of AR system and bank* Overcome customer objections concerning payment and assist them in understanding their account term. * Worked on different UPS ERP system and application (Citrix, SIS, UPS TR report, GoldMine, Rate Calculator) * Handled multiple transaction such as payment of invoice.* Hands on experience in ERP, MS Office, and reporting tools. Show less

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  A.P. Moller - Maersk

  May 2024 - now

  Senior Process Expert

  Working on the Export Team.