Marta Lieb

Experience

• 

  BT Global Services

  Jan 2007 - Jan 2009

  Delivery Coordinator

  • Coordinating new installations, moves, upgrades of MPLS LL and DSL services and ceases of services• Follow up and report installation status to internal functions and customers• Manage, solve or escalate issues during delivery until resolution• Document all necessary aspects of customer order in internal support systems• Hand-over installed service to the Order Manager and Service Assurance Team after successful delivery of service

• 

  SC Johnson LTD

  Jan 2009 - Jan 2010

  SAP Financial Accounting Implementation Consultant

  SC Johnson Hungary and SC Johnson Sweden embarked on a 6-6 months implementation project of an SAP global template. Involved from Blueprint through go-live and stabilization:• Involved during system development and localization of the global processes to keep the focus on the country needs• Integration testing of the final system configuration covering the AR and Cash Management processes, identifying any issues and tracking these to resolution.• Particular focus on the accounts receivable and billing process to ensure that the invoice output included all the necessary information and met with local legal requirements.• Development of the Finance training material, train the trainer and delivery of the courses to the finance team• Analysis of the legacy system data and management of the Vendor Master and A/R data migration process Show less

• 

  Advent Software

  Jan 2011 - Jan 2013

  Client Support Specialist

  • Provide primary support for Advent’s software suite for EMEA clients. Products include Advent’s portfolio management and reporting software, Advent's Norwegian Tax reporting module, Custodial Data and Market Data Integration tools and Advent’s invoicing solution• Troubleshoot issues related to financial investments and reporting by understanding unique client requirements • Skilled at Performance, Analytics, Multicurrency and SSRS reporting• Analyze data by mining information from the database or other sources• Responsible for providing high-quality technical support to Advent’s clients by applying advanced product knowledge• Produce articles for the Advent Knowledge Base• Assist in the hiring process and act as a mentor for newly hired employees Show less

• 

  AXS

  Jan 2014 - Jan 2017

  Client Services Manager

  • On-site client account management for Northern Europe's largest event district, Stockholm Live • Strategic ticketing account management for Sweden's two largest sport clubs• Day-to-day operations management• Managing high profile ticket releases and promotion planning• Perform premium ticket pricing and price analysis• User acceptance testing for software upgrades and fixes

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  Educational Institution

  Jan 2016 - Jan 2017

  Maternity leave
• 

  SS&C Advent

  Oct 2017 - now

  • Overseeing the lead generation process of the Professional Services team and driving an improved conversion rate of such leads• Managing the resources responsible for services lead management as their direct manager• Educating business partners on professional services offerings and value to keep us top of mind in their client conversations• Driving strategic business projects through planning, structuring, organizing and documenting projects to be ready for decision making and working with stakeholders to bring such processes to completion.• Analyzing business processes, propose and implement improvements Show less • Covering the operational needs of the entire EMEA & APAC Professional Services organization, consisting of about 100 business and technical consultants as well as project managers and developers• Ensuring the services team has the tools and internal workflows needed to perform their jobs• Leading and coordinating a wide range of strategic and tactical initiatives, projects prioritized by PS management team• Identify new opportunities and improvement areas across the organization• Manage and support internal communications• Building strong internal networks across the organization Show less • Oversee incoming services requests for the EMEA‑APAC regions (lead management) • Manage the preparation and execution of services engagements from start to finish • Project management of ad‑hoc customer engagements • Provide reports and analysis to services Directors and Managers with project financials, resource utilization, pipeline, and other KPIs and metrics to help identify business trends and drive improvements • Act as the “spider in the web” for the services practice, driving collaboration between the various teams Show less

  • Manager, Business Development

    Jan 2022 - now

  • Senior Services Operations and Development Manager

    Jan 2020 - Dec 2021

  • Interim Manager, Professional Services Operations

    Jan 2019 - Dec 2019

  • Business Analyst, Professional Services Operations

    Oct 2017 - Dec 2018