Marcia Baldwin

Experience

• 

  Health Communications Inc.

  Apr 1992 - Sept 2008

  Instructional Designer, Conference Coordinator, Director of Training, Vice President

  Steady career growth through increasing responsibilities in operations management, training, and new product development. Played a pivotal role in building company and expanding its market growth through significant contributions in revenue enhancements, new product/service offerings, and resource maximization.

• 

  Tuckahoe Elementary School

  Sept 2006 - Jun 2011

  Enrichment Program Coordinator

  Volunteer coordinator of before and after school programs for K-5 students. Manage instructor recruitment, online registration, course selection and all administrative processes for program reaching 250+ students each year.

• 

  PerformTech Inc.

  Sept 2008 - Nov 2009

  Project Manager & Senior Instructional Designer

  Managed multiple project teams as subcontractor for government agencies to deliver high-quality instructor-led and web-based training materials and programs on time and on budget.

• 

  World Vision

  Apr 2010 - Sept 2013

  Capacity Building Officer

  - Collaborated with diverse multilateral stakeholders, including managers and consultants, to create impactful content and manage review cycles, completing curriculum revision project in 6 months.- Designed, developed, and implemented capacity-building projects that empowered globally based non-profit and administrative staff to excel in both remote and onsite environments.- Performed needs analysis while providing expert consultation for outside departments on capacity building requirements across multiple cross-departmental projects.- Facilitated workshops and coaching to enhance presentation skills and develop staff.- Authored and meticulously edited newsletters, articles, and announcements to keep global staff adequately informed on critical compliance issues and evolving procedures.- Revamped grant compliance core curriculum legacy materials, significantly enhancing usability for several hundred domestic and international staff members annually.- Conducted weeklong training sessions for diverse global staff across the USA, Asia, and Africa to enhance operational effectiveness and significantly improve collaboration. Show less

• 

  Enrichment Matters LLC

  Aug 2011 - Apr 2018

  Owner, CEO

  - Grew a debt-free, highly profitable enterprise to $2M in revenue through strategic networking and innovative marketing, culminating in a highly successful company sale.- Identified market needs and developed a robust business model that established the largest enrichment administrative support company in the region within just 3 years.- Founded an innovative business that provided tailored, customized solutions and outsourced administrative support to over 50 educational institutions across 5 diverse jurisdictions.- Managed comprehensive HR functions by strategically recruiting, hiring, and supervising 18 remote employees while meticulously overseeing onboarding, training, and payroll processes.- Ensured the seamless and efficient processing of over 17,000 registrations annually through meticulous attention to detail and effective process management strategies.- Coordinated classes with over 100 local providers to enhance program offerings.- Designed comprehensive internal operations systems, including website and HR frameworks.- Managed marketing materials, accounts payable, and data processing strategies. Show less

• 

  National Disability Rights Network

  Jan 2019 - now

  - Coordinated multiple annual in-person training events, managing logistics for gatherings ranging from 10 to 500 attendees while ensuring smooth execution within budget constraints. - Enhanced training capabilities of NDRN experts, boosting instructional effectiveness for a nationwide network of disability rights advocates across various formats. - Collaborated with subject matter experts on designing effective adult learning strategies through expert guidance in instructional design principles during program development phases. - Led the implementation of a new event registration system, webinar delivery platform, and Learning Management System to streamline operations and improve user experience. - Managed a team of instructional design staff and interns to support course development by subject matter experts within the Learning Management System framework. - Analyzed complex training technologies and event management systems, subsequently advising leadership on innovative methods to effectively align with evolving industry standards. - Supervised and coordinated monitoring efforts related to NDRN's grants and contracts deliverables while effectively implementing efficient workflows and internal operational systems. - Developed a comprehensive framework to enhance staff SMEs' skills in instructional design, significantly improving both content development and delivery quality for training programs. - Provided training to staff to enhance their use of current and emerging technologies. - Ensured accessibility of training events, enhancing inclusivity in learning experiences. Show less - Coordinated multiple annual in-person training events, managing logistics for gatherings ranging from 10 to 500 attendees while ensuring smooth execution within budget constraints. - Enhanced training capabilities of NDRN experts, boosting instructional effectiveness for a nationwide network of disability rights advocates across various formats. - Collaborated with subject matter experts on designing effective adult learning strategies through expert guidance in instructional design principles during program development phases. - Analyzed complex training technologies and event management systems, subsequently advising leadership on innovative methods to effectively align with evolving industry standards. - Provided training to staff to enhance their use of current and emerging technologies. - Ensured accessibility of training events, enhancing inclusivity in learning experiences. Show less

  • Deputy Executive Director for Training and Operations

    Feb 2022 - now

  • Professional Development and Training Specialist

    Jan 2019 - Feb 2022