Sudhir Nama

Experience

• 

  Tulip Telecom

  Dec 2006 - Jun 2014

  Taking care of new installation in Delhi NCR in MPLS-VPN company in which we provide end to end connectivity. worked as a senior engineer. handled support calls & worked as a Level-1 NOC engineer. Worked as a Field engineer. Expert in the RF site surveys & installations.

  • Asst. Service Delivery Manager

    Apr 2012 - Jun 2014

  • Sr. Engg.

    Apr 2008 - Mar 2012

  • Engineer

    Dec 2006 - Mar 2008
• 

  Tata Communications

  Jun 2014 - Feb 2022

  • Managing a function in which teams handles offnet providers & follow with different stack-holders.• Working as a performance manager for Regional Partners across India.• Quality SPOC for offnet function to work & track on quality parameters.• Meeting with service providers to review the SLA & to improve the services wherever issue identified.• Implement service improvement plans to ensure high level services and attention for customers• To Ensure SLA/all services issues to be taken-up for customers up to their satisfaction level and regular meeting with services providers to meet customer satisfaction. • Ensuring best practices are in place & proactive action implemented.• Managing service improvement & assurance part for deployed customers on offnet providers. Show less

  • Sr. Lead

    Apr 2017 - Feb 2022

  • Assistant Manager

    Jun 2014 - Mar 2017
• 

  Tata Communication Limited. - Tcl

  Mar 2022 - now

  Senior Manager

  • Working as a Technical Account Manager for Green Field Project (BNP Paribas Asset Management India).• Handling 3 critical accounts as a CSA (Customer Solution Analyst) to improve the customer experience.• Actively participating in the BOT project. Currently, 21 providers have been onboarded.