Darren Smith

Experience

• 

  British Consulate Palma de Mallorca

  May 2012 - Nov 2013

  Consular Assistant
• 

  British Consulate-General Barcelona

  Jul 2014 - Oct 2015

  Consular Assistant

  Providing assistance to British nationals in distress abroad. Liaising and maintaining relationships with local authorities, key stakeholders and other partners across government in order to evaluate and improve customer service and prevent future consular cases.

• 

  Ashland

  Oct 2015 - Oct 2021

  • Regulatory & Quality complaints• Price management• Customer contracts, Quality and supply agreements. Secrecy agreements• Coordinating technical enquiries• Sample requests• Salesforce/SAP • Supporting team with questions & requests• First escalation point before Supervisor• Ensuring cleanliness & data accuracy for the team• Open order reports/consumer calls/month end closure• Organising and monitoring the work in absence of Supervisor.

  • Business Support

    Jun 2017 - Oct 2021

  • Team Lead - Customer Service Representative

    Oct 2015 - Jun 2017
• 

  Arxada

  Nov 2022 - now

  Sales Support Specialist