Darren Smith

Darren Smith

Consular Assistant

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  • Timeline

  • About me

    Sales Support Specialist

  • Education

    • Queen Mary University of London

      1998 - 2001
      Bachelor of Arts (B.A.) English & Drama 2:1
    • Capel Manor College

      2004 - 2006
      Bachelor of Technology - BTech Arboriculture & Forestry
  • Experience

    • British Consulate Palma de Mallorca

      May 2012 - Nov 2013
      Consular Assistant
    • British Consulate-General Barcelona

      Jul 2014 - Oct 2015
      Consular Assistant

      Providing assistance to British nationals in distress abroad. Liaising and maintaining relationships with local authorities, key stakeholders and other partners across government in order to evaluate and improve customer service and prevent future consular cases.

    • Ashland

      Oct 2015 - Oct 2021

      • Regulatory & Quality complaints• Price management• Customer contracts, Quality and supply agreements. Secrecy agreements• Coordinating technical enquiries• Sample requests• Salesforce/SAP • Supporting team with questions & requests• First escalation point before Supervisor• Ensuring cleanliness & data accuracy for the team• Open order reports/consumer calls/month end closure• Organising and monitoring the work in absence of Supervisor.

      • Business Support

        Jun 2017 - Oct 2021
      • Team Lead - Customer Service Representative

        Oct 2015 - Jun 2017
    • Arxada

      Nov 2022 - now
      Sales Support Specialist
  • Licenses & Certifications

    • A3

      GoLeanSixSigma.com
    • Lean Six Sigma Yellow Belt

      GoLeanSixSigma.com
      Mar 2018
      View certificate certificate