Syafiqa Zainal

Experience

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  Terengganu State Government

  Oct 2021 - Feb 2022

  Information Technology Network Administrator

  Managing and maintaining an organization's computer networks and communication systems.- Analyze network traffic and performance data to identify areas for optimizatio- Implement and maintain security measures to protect the organization's network etc antivirus for internal staff. - Experienced built company system using Laravel framework.

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  Bintara Solutions Sdn Bhd

  Mar 2022 - Sept 2022

  IT Technical Solutions Executive

  Designing, implementing, and maintaining technical solutions that address specific business needs and challenges.- Developed detailed technical designs and architecture for proposed solutions.- Provide ongoing technical support to end-users and IT teams. Troubleshoot issues, perform root cause analysis, and implement corrective actions to maintain the solution's reliability.- Conduct training sessions for end-users or IT staff to ensure they understand the technical solutions and can use them effectively.- Create and maintain comprehensive documentation for technical solutions. Show less

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  AIA Malaysia

  Sept 2022 - now

  Associate Technology Asset Management

  Handling hardware, software, licenses, and other technology resources.- Create and maintain a comprehensive inventory of all technology assets, including computers, servers, networking equipment, software licenses, video conferencing and peripherals. - Oversee the deployment assets, ensuring they are set up correctly and securely to meet business needs.- Work closely with IT team to coordinate the resolution of technical issues or service requests from SNOW ticketing system.- Plan and execute the end-of-life process for technology assets, including secure data wiping and environmentally responsible disposal or recycling.- Develop long-term strategies for technology asset lifecycle management, including technology refresh cycles and retirement planning. Show less