Chris L.

Experience

• 

  Vertrue

  Feb 2003 - Apr 2012

  Managed multiple projects simultaneously from initiation to close for web-based Marketing firm co-located in Omaha, NE and Norwalk, CT; while also providing production support to the Product Operations, Billing Operations and Customer Service business areas. Delivered projects on time and within budget while adjusting to frequent changes in project scope and executive direction. Regularly provided accurate and concise updates to executive level management. Teamed with business leaders to define and document business requirements, use cases, process diagrams, and test cases while under the direction and mentorship of Project Manager. Performed development, testing, and execution tasks to deliver variable print fulfillment materials in a timely manner under the supervision of Team Lead. Designed and implemented audit process for marketing campaigns and materials per specifications provided by Sr. Manager. Completed placement of variable text, testing, and printing of fulfillment materials with limited supervision using the in house print solution.

  • Project Manager

    Jan 2009 - Apr 2012

  • Business Analyst

    Apr 2007 - Jan 2009

  • Assistant Developer, Variable Print

    Apr 2006 - Apr 2007

  • Campaign and Fulfillment Specialist / Auditor

    Mar 2004 - Apr 2006

  • Variable Print Specialist - Temporary Employee

    Feb 2003 - Mar 2004
• 

  ACI Worldwide

  May 2012 - Sept 2018

  Managed multiple strategic Product Development initiatives. Drove close collaboration between all team members and emphasized importance of keeping all lines of communication open. Empowered Team members to feel confident in making key decisions, while understanding that it is acceptable to fail. Managed team of 4 direct reports; 2 Sr. Project Managers and 2 Project Manager, with team members located in several geographical locations. Direct oversight over multiple Strategic Portfolios with a total Application and Maintenance Budget of 150,000 annual hours. Provided key involvement in working closely with Product to negotiate a workable release schedule while not impacting key revenue targets. Managed multiple projects concurrently consisting of teams located worldwide from initiation to close for global banking software institution. Consistently delivered projects on time and within budget. Provided accurate and concise bi-weekly updates via program review/clutching meetings.

  • Release Manager

    Feb 2017 - Sept 2018

  • Program Manager and Supervisor Project Management

    Jul 2015 - Feb 2017

  • Project Manager Scrum Master

    May 2012 - Jul 2015
• 

  Nebraska Furniture Mart

  Oct 2018 - now

  Actively building the NFM Project Management Office from the ground up. Identifying and creating best practices for governing, tracking, and reporting key strategic projects. Will serve as Project Manager for a few of these key projects; as well as manage a future team of Project Managers. Managed a team of nine resources (1 Technical Lead, 1 Scrum Master, 2 Analysts and 5 Developers). Empowered Team members to feel confident in making key decisions, while understanding that it is acceptable to fail. Served as Project Manager for a large-scale website migration to move the nfm.com website from an internally hosted solution to a cloud hosted solution (Salesforce Commerce Cloud).

  • Senior Project Manager

    Jan 2022 - now

  • Software Development Supervisor

    Oct 2018 - Jan 2022