Niveen Mdanat

Experience

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  , Body & Soul Beauty Center. Amman – Jordan .

  Jan 2005 - Jan 2006

  Beauty Therapist and Beauty Products Seller

  • Led and motivated a team to increase sales and maintain efficient operations while providing exceptional customer service.• Analyzed sales data, forecasted future sales volumes, and made strategic decisions about stock control to optimize profits and achieve business objectives.• Oversaw staffing matters, including conducting performance reviews, providing training and development, and managing personnel issues.• Ensure that quality standards, customer service expectations, and health and safety regulations are met and maintained.• Conducted beauty therapy treatments, such as facials, massages, and hair removal, professionally and respectfully that meets clients' needs and preferences.• Recommended and sold beauty products to clients based on their requirements. Show less

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  Guinot Spa

  Jan 2006 - Jun 2009

  Makeup Specialist and Beauty Products Seller

  • Managed and motivated a sales team, ensuring high levels of efficiency and productivity to increase sales.• Analyzed sales figures, forecasted future sales volumes, and made key decisions about stock control to maximize profits.• Handled staffing issues, including conducting appraisals, and performance reviews, and providing or organizing training and development.• Ensured high standards for quality, customer service, and health and safety are met.• Initiated changes to improve the business, such as revising opening hours or adjusting marketing strategies to stay competitive in the local market. Show less

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  Elite Company for general trade

  Jul 2009 - Jul 2011

  Shop Manager

  • Led the shop operations in Boutique for Lingerie & Accessories as well as in Terranova.• Managed daily operations including opening/closing, sales, inventory control, visual merchandising, and cleanliness of the store to ensure compliance with company standards.• Analyzed sales figures, planned orders, and sourced merchandise from abroad to ensure adequate inventory levels and drive profitability.• Motivated and coached team members to increase sales, ensure efficiency, and maintain the appearance of the store while responding to customer complaints and initiating ideas to improve the business. Show less

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  Guinot Spa

  Aug 2011 - Feb 2014

  Beauty Therapist & Makeup Artist

  • Provided a range of beauty treatments and makeup services to clients, ensuring high levels of customer satisfaction and repeat business.• Built and maintained strong relationships with clients, ensuring a personalized and enjoyable experience that met their unique needs and preferences.

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  Guinot Spa

  Feb 2014 - Dec 2019

  • Developed and implemented sales and marketing strategies to achieve business objectives, including setting individual sales targets and managing promotions and offers.• Managed inventory control, including organizing, planning, and implementing inventory activities, ensuring accurate inventory records, and preparing orders from suppliers.• Planned and coordinated operational activities to meet business requirements, including managing the company's social media accounts, promoting new products and services, and resolving client issues and emergencies.• Provided guidance, support, and coaching to employees, including conducting sales training and ensuring the sales team has the necessary resources to perform properly.• Established sales targets, assigned sales quotas to the sales team and monitored sales objectives, and provided feedback to the sales team to ensure sales targets are achieved.• Identified potential accounts and locations for business growth and investigated lost sales.• Prepared monthly and weekly Spa offers and promotional stands for slow-selling products.• Ensured Spa maintenance is up to date and handle any workplace conflicts or complaints. Show less • Led a team of beauty therapists to achieve daily and monthly sales goals, providing coaching and training to develop their skills and knowledge.• Ensured excellent customer service by greeting customers, determining their needs, and providing advice on products or services that matched their needs.• Supervised stocking and ticketing merchandise, ensuring products were displayed following company policies and procedures.• Ensured store-level compliance with company standards of safety, security, and administrative duties.• Developed and implemented strategies for achieving sales and marketing objectives.• Managed inventory control and coordinated activities that affected operational decisions and business requirements. Show less

  • Spa Manager

    Mar 2017 - Dec 2019

  • Senior Beauty Therapist and Shop Manager

    Feb 2014 - Mar 2017
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  Yanar Tech

  Jul 2021 - now

  Human Resources Manager

  • Develop and implement strategic HR goals, initiatives, and policies that are in line with the organization's goals, objectives, and values.• Manage the entire staffing process, from recruiting and interviewing to hiring and onboarding new employees.• Identify training needs by conducting training need assessment and designing training and development programs to improve employees’ skills and job performance.• Administer payroll information, compensation materials, and benefits programs to ensure fair and competitive compensation packages.• Conduct performance and salary reviews and provide guidance and feedback to improve overall productivity and job satisfaction.• Develop and implement performance management programs that support employee growth and development.• Investigate and resolve employee conflicts and issues in a timely and professional manner.• Maintain HR systems and processes to ensure accurate and up-to-date employee information following all local regulations and best HR Practices.• Conduct job analysis to develop job descriptions and job specifications of the position. • Create and disseminate HR-related correspondence, memos, and forms to ensure all employees are informed and up-to-date.• Facilitate the completion of regular reports and data analysis to support decision-making and continuous improvement efforts. Show less