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Hung Pham Gia

Hung Pham Gia

Information Technology Help Desk

Followers of Hung Pham Gia343 followers
location of Hung Pham GiaQuận Bình Thạnh, Ho Chi Minh City, Vietnam

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  • Timeline

  • About me

    Service Desk Analyst@OPSWAT | Technical Support Engineer@Microsoft

  • Education

    • Ho Chi Minh University of Technology

      2019 - 2024
      Bachelor of Engineering - BE Telecommunications Technology/Technician

  • Experience

    • ICOOL CULINARY SERVICE TRADING CO., LTD

      Aug 2020 - Feb 2022
      Information Technology Help Desk

      IT Support at ICOOL.- Responsible for POS system, including deploying sales, promotions, add-ons,... - Collaborate with development team to test mobile app/back office app before rolling out.- Reporting in-month customer's behavior to promotions,...

    • CellphoneS

      Jan 2022 - Jun 2022
      Content Collaborator - Reviewer

      - Plan on script for writing reviews, hands-on,... - Plan on media script to make album for products.- Assign SEO content in posts.

    • VHost.vn

      Jun 2022 - Jan 2023

      - Support both global and local customers on omnichannel including tickets, phone calls and social media,...- Monitoring central system- Contribute, develop new products for company Complete my Internship as a System Administrator

      • Technical Support Engineer

        Aug 2022 - Jan 2023

      • System Administrator

        Jun 2022 - Aug 2022

    • ITechwx

      Jun 2023 - now
      Technical Advisor | Technical Support Engineer

      - Support customer in using Entra ID, integrating with Entra ID, Federation Service troubleshooting. - Ensure SLA, provide on-time escalation and consultant to L1 agents. - Connect with Microsoft peers internally to delivery training resources, guidances to L1 agents. - In FY23, contribute to ensure the team met target in CSAT, SLA,...

    • Microsoft

      Aug 2023 - now
      Technical Support Engineer

    • OPSWAT

      Oct 2024 - now
      Service Desk Analyst

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Hung Pham Gia
      PTE Champions 2022 Competitor Pearson | Vietnamese Students in Australia Jun 2022 Competed in PTE English Contest and scored at 54 point for the Pearson PTE Test
    • Awarded to Hung Pham Gia
      LINE TRACK ROBOT CAR DESIGN USING STM32 - PIF CLUB - Dec 2019 First prize for designing Line Track Robot Car using STM32 Microcontroller Unit.