Melissa Lee

Experience

• 

  Jollyes Petfood Superstores

  Jan 1993 - Jan 2015

  I completed all aspects of store management including full control of all kpi's, merchandising, day to day store operations, team recruitment and training, stock control and delivery maintenance, administration, cash handling, sales negotiation with Petfood. company representatives, customer service, ordering, stocktaking. I also dealt with all aspects of people management including preparation of team rotas, wage control and recording of employees hours, submission of all relevant start up documentation, disciplinaries, appraisals, annual team reviews, hr management in line with employment law and trading law.My store was the top rated store on trust pilot and was one of the most profitable stores in the company.I increased turnover for £10,500 per week to over £35000 per week between 1997 and 2012.I was Amtra qualified and licenced to sell vet meds as a responsible adult in my role Show less

  • Store Manager

    Jan 1996 - Jan 2015

  • Deputy Manager

    Jan 1994 - Jan 1996

  • Customer Assistant

    Jan 1993 - Jan 1994
• 

  Farmfoods

  Jan 1993 - Jan 1993

  Store Assistant

  My role was a weekend position serving the customers, cleaning, replenishing stock and ensuring the store was clean and tidy at all times

• 

  Marks and Spencer

  Jan 2015 - Jan 2016

  Section Manager Finance and Operations

  I was directly responsible for all aspects of warehouse control, organisation, delivery management and financial control of expenditure, cash handling including cash loss and all banking protocols. I was direct line manager of a team of 6 operation assistants and 1 finance and admin assistant plus I managed all aspects of the shop floor including customer queries and complaints, staff briefings, legal compliance, health and safety and food safety. The whole store team of 42 employees were directly line managed by myself plus I oversaw all other section managers ensuring all food safety,regulatory, temperature and cleaning checks were satisfactorily. I held daily team briefings and meetings, completed team rotas, team training, people management including return to work meetings, disciplinary matters,welfare meetings, employee reviews and and appraisals. I was the first point of call for all day to day aspects. Whilst at Oadby every member of the operations team received an employee of the month award under my guidance and leadership and the store received high praise from senior management for the organisation of the warehouse and efficiency of the team Show less

• 

  Lidl UK

  Jan 2016 - Jan 2020

  Deputy Store Manager

  My position involves running the store in the store managers absence which involves coaching, motivating and delegating to the store team to ensure all tasks are completed to the required time frames and to a good standard. I am involved in team performance management daily completing all necessary meetings with colleagues, return to work meetings and I am a point of contact for the store colleagues and senior management. Daily I work shoulder to shoulder with the store team leading by example to ensure great store standards and customer service are achieved. I handle cash daily, monitor turnover and control productivity whilst managing losses and controlling waste. I complete all required financial processes to satisfaction ensure all trading compliance and store needs are fulfilled. I have great inventory control and I have made a difference to store losses in every store I have worked by vigilence, awareness, good control processes and education of the team. I work hard and genuinely care about the stores and delivering great results. My store is one of the top 50 stores in the UK, With a large year on year turnover and results growth. Show less

• 

  Forever Living Products (UK) Ltd

  Jan 2020 - Jan 2023

  Independent Business Owner- Aloe with Melissa

  Helping people change their health and wealth.Working alongside a large well established company to enable people to improve their day to day health, and to open the door to opportunities for financial freedom and fulfilment

• 

  Marks and Spencer

  Jan 2020 - Jan 2024

  Team Manager

  I am responsible for leading and managing a team of colleagues to pick and pack and despatch high numbers of customer orders for home delivery, store collection, and to replenish stock in stores . The role is fast-paced I manage a Team of around 150 colleagues with a direct responsibility of 20-25 colleagues. I lead and motivate the team to achieve targets and KPI's. My role is to maximise the performance of the warehouse operation ensuring that all processes and policies are adhered to, SLA's are met, and compliance to SOP's is fulfilled. I direct daily, weekly and monthly activities within the department to achieve targets, manage inventory, maintain site Health and Safety, manage facilities, risks and report maintenance issues. I am passionate about cost control and driving improvement.I report results and progress at periodic managerial meetings, liaise with stakeholders and colleagues to achieve great results. I also deal with all administrative duties including deployment ,reporting, cost control, colleague queries and HR tasks. I deliver an informative team brief to all colleagues. I am also responsible for team training and development, reward and recognition of colleagues, and all aspects of performance and absence management. Show less