Deep Enrich
Luthfun Nahar
Internship
27 followers
Tejgaon Industrial Area Thana, Dhaka, Bangladesh
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About me
CRM Coordinator
Education
Victoria University of Bangladesh
2011 - 2015Bachelor of Business Administration - BBA Finance
Jahangirnagar University
2016 - 2018Master of Business Administration - MBA Human Resource Management
Experience
Mercantile Bank
Sept 2015 - Nov 2015InternshipWorking at General Banking
ACI Logistics Limited
Apr 2019 - Jan 2021- Leading Zone outlets- Scrutinizing all CRM reports- Functionalize home delivery target and work to minimize churn customers- Monitoring different Campaigns - Surveillance on customer satisfaction - Developing Product quality - Functionalize home delivery target and work to minimize churn customers- Monitoring different Campaigns
Zonal Customer Relationship Manager
Jan 2020 - Jan 2021Customer Relationship Manager
Apr 2019 - Jan 2020
ACI Logistics Limited
Dec 2021 - nowCoordinator of CRM- Leading CRM team- Scrutinizing all CRM reports- Monitoring activities of Zonal Managers- Surveillance on customer satisfaction - Developing Product quality - Functionalize home delivery target and work to minimize churn customers- Monitoring different Campaigns- Train up new joiners and others if required
Licenses & Certifications
Busness Communication Skill
British CouncilFeb 2017
Volunteer Experience
Volunteer
Issued by Jatiya Mohila Unnoyan Sangtha on Jan 2012
Associated with Luthfun NaharVolunteer
Issued by Fire Service & Civil Defense on Apr 2011Associated with Luthfun Nahar
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