Luthfun Nahar

Luthfun Nahar

Internship

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location of Luthfun NaharTejgaon Industrial Area Thana, Dhaka, Bangladesh

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  • Timeline

  • About me

    CRM Coordinator

  • Education

    • Victoria University of Bangladesh

      2011 - 2015
      Bachelor of Business Administration - BBA Finance
    • Jahangirnagar University

      2016 - 2018
      Master of Business Administration - MBA Human Resource Management
  • Experience

    • Mercantile Bank

      Sept 2015 - Nov 2015
      Internship

      Working at General Banking

    • ACI Logistics Limited

      Apr 2019 - Jan 2021

      - Leading Zone outlets- Scrutinizing all CRM reports- Functionalize home delivery target and work to minimize churn customers- Monitoring different Campaigns - Surveillance on customer satisfaction - Developing Product quality - Functionalize home delivery target and work to minimize churn customers- Monitoring different Campaigns

      • Zonal Customer Relationship Manager

        Jan 2020 - Jan 2021
      • Customer Relationship Manager

        Apr 2019 - Jan 2020
    • ACI Logistics Limited

      Dec 2021 - now
      Coordinator of CRM

      - Leading CRM team- Scrutinizing all CRM reports- Monitoring activities of Zonal Managers- Surveillance on customer satisfaction - Developing Product quality - Functionalize home delivery target and work to minimize churn customers- Monitoring different Campaigns- Train up new joiners and others if required

  • Licenses & Certifications

    • Busness Communication Skill

      British Council
      Feb 2017
  • Volunteer Experience

    • Volunteer

      Issued by Jatiya Mohila Unnoyan Sangtha on Jan 2012
      Jatiya Mohila Unnoyan SangthaAssociated with Luthfun Nahar
    • Volunteer

      Issued by Fire Service & Civil Defense on Apr 2011
      Fire Service & Civil DefenseAssociated with Luthfun Nahar