Michael Novak

Experience

• 

  Charles Schwab

  Apr 2007 - Oct 2016

  My role within the Traffic Management/Intraday team encompassed many duties and challenges that ranged from ensuring a positive call-routing experience for tens-of-thousands of client telephone calls daily via monitoring, analysis, troubleshooting, and mitigating impact from significant loss of technology, to identifying and taking action on potential staffing and real time routing efficiencies/inefficiencies. Additionally, I have had the pleasure of working with many internal clients and business partners to implement new technologies and discover ways to facilitate a resolution to any difficulties in serving our clients accurately and effectively. Show less

  • Senior Analyst - Voice Network Operations

    Mar 2008 - Oct 2016

  • Branch Voice Support

    Apr 2007 - Mar 2008
• 

  Hye Tech Network & Security Solutions, LLC

  Oct 2016 - Feb 2019

  Network Engineer

  Network engineering, operations, administration, monitoring, troubleshooting and incident response for many varied customers. My primary duties in operations afford me the opportunity to learn and stay sharp on a great many technologies and complex customer environments, from route to switch, Cisco to Juniper, Palo Alto to F5, wired to wireless, data centers to on-prem, virtualization to bare metal, storage arrays to cloud, Linux to Windows, copper to fiber, maintenance to patching, and just about everything in between. When time allows, I focus on security, routing, scripting common/repetitive tasks, network discovery/documentation, and pursuing certifications. Show less

• 

  Acronis SCS

  Mar 2019 - Oct 2023

  Sr. Network Security Engineer

  Architecture, engineering, securing, monitoring and maintaining network infrastructure for the company's offices and data centers.

• 

  Allstate Identity Protection

  Nov 2023 - now

  Sr. Network Engineer