Pinang Modi

Experience

• 

  IDFC FIRST Bank

  May 2016 - Apr 2018

  Customer Service Executive
• 

  Svatantra Micro Housing Finance Corporation

  May 2018 - now

  • Led the acquisition of home loan customers within targeted segments, driving reference generation from designated catchment areas.• Expanded the asset under management (AUM) base for home loan lending solutions, ensuring achievement of overall targets for revenue, cost management, profitability, and portfolio quality.• Developed and executed channel mix strategies, cultivating strong partnerships with digital marketplace entities and key strategic alliances.• Crafted a customer journey framework that fostered exceptional customer experiences.• Ensured adherence to internal compliance standards and regulatory frameworks across all business operations.• Championed a customer-centric culture by enhancing the customer service experience, fostering customer engagement, and supporting organic growth.• Elevated service quality and organizational focus on customer satisfaction.• Led recruitment, interviews, and hiring processes, and established a mentoring program that improved employee feedback and engagement.• Conducted market trend analyses to identify and capitalize on new business opportunities, driving expansion into high-potential, profitable territories. Show less

  • Hub Sales Manager

    Apr 2021 - now

  • Assistant Manager

    Apr 2019 - Mar 2021

  • Relationship Officer

    May 2018 - Mar 2019
• 

  D Spot Dessert Café

  Sept 2024 - now

  Barista

  Assist with dessert and beverage pairings and make suggestions.Respond patiently and professionally to consumer complaints, questions, and special requests.Establish a rapport with clients to improve their experience in general and encourage return business.Collaborate efficiently with other baristas, servers, and kitchen personnel to deliver a flawless client experience.Inform clients on ingredients, flavors, and preparation techniques by sharing your expertise.