Jordan Hao

Experience

• 

  DoTERRA International LLC

  Oct 2014 - now

  Work with Manhattan systems and configure order allocation rules. Use SQL for daily identification and cleanup activities.Work with SAP for Sales Distribution iDoc cleanup and order error resolution. In this position I assisted with analyzing and finding root causes for issues reported from the Call Center. I also assisted with prioritizing and creating tickets for our CRM Enhancement back log. Manage the team of specialist that connect Corporate departments to the call center. Create and manage internal pages and lists for our share point and Salesforce Intranet. Closely work with IT teams in replicating and reporting information. Manage the team of specialist that connect Corporate departments to the call center. Create and manage internal pages and lists for our share point intranet. Manage a team of agents specialized in Chat and phones. Created an agent monitoring form used company wide (Summer 2016Created an agent performance tracker that auto fills attendance from master document (summer 2016) Handled inbound phone calls in order to assist customers place orders, handle commissions etc.

  • SAP Order Management Support Analyst

    Mar 2020 - now

  • SAP - CRM Support Analyst

    Jan 2018 - Mar 2020

  • Information Team Manager

    Jan 2017 - Jan 2018

  • Information Team Lead / Sharepoint Designer

    Jan 2016 - Jan 2017

  • Dual Contact Team Lead

    May 2015 - Jan 2016

  • Senior Customer Service Representative

    Jan 2015 - May 2015

  • Customer Service Representative

    Oct 2014 - Jan 2014