Jacqui Williams

Experience

• 

  United Fisheries

  Jan 1997 - Jan 2000

  Accounts Assistant

  All Accounts Receivable function, including processing of invoices from daily auction, customer queries and month end. Accounts system Y2K testing.

• 

  Kelly Services

  May 2000 - Dec 2011

  I was responsible for the Application Support for a wide range of Applications in all facets of the business across Australia & New Zealand, supporting approx 300 staff in both countries. This included support for the Front Office system Bond Adapt and interfacing e-time sheeting website, CBA2000, HTML Templates/coding, FastTrack Payroll, Crystal Reports, ADI Time Finger Scanning software and any other Applications utilised by the business. Trouble shoot and investigate issues raised by the business, to determine if they were user error, process error or technical faults which would then be required to be escalated to the appropriate departments. Supported the National Training Manager as & when requiredProject Managed the upgrade of Turbo Recruit an Online Job post portal. National training for all staff using KSNi a Kelly Services specific Front Office Database.Continued support the Finance & PBAR team as & when required Account Reconciliation, payroll queries, month end processes, including journal entries to produce monthly P & L’s.Maintain monthly DSO to an acceptable level. All accounts receivable functions including month end processes. All accounts payable for New Zealand.

  • Application Support Analyst

    Jan 2007 - Dec 2011

  • Service Technology Co-ordinator

    Mar 2004 - Dec 2006

  • Operations Co-ordinator

    Jan 2003 - May 2004

  • Accounts Assistant

    May 2000 - Mar 2003
• 

  Orion Health

  Dec 2011 - now

  Provide leadership and direction for an Orion Health Professional services team, ensure commercial goals are achieved, grow world class talent and deliver maximum value to customers. My goal is to play a large role in ultimately helping our customers save lives and improve the quality of patient care.• Lead a dedicated team to deliver and streamline change for our customers across the South Island.• Coordinate and build relationships to meet the needs of the customer while providing leadership and guidance to all stakeholders involved.• Involved in Governance groups that lead and guide programs of work via business transformation, change management and value based outcomes. • Commercial experience of managing to budget and managing contracts, SOW and change requests on projects.• Responsible for revenue forecasting, growth of project teams and overall project delivery for the South Island.• Translating key health outcomes into business solutions and successfully position with customers. • Involved in strategic decision making and long term planning for pipeline opportunities. • Efficiently manage long term multi-million dollar engagements with multiple project tracks and teams.• Responsible for managing key customer accounts and ensuring there is continuous and organic growth within the business. Show less

  • Services Director - New Zealand

    Apr 2025 - now

  • Customer Success Director

    May 2021 - Apr 2025

  • Customer Success Manager

    Jan 2018 - May 2021

  • Managing Consultant

    Jun 2016 - May 2018

  • Team Lead / Project Manager

    Jun 2015 - Jun 2016

  • Implementation Consultant / Project Manager

    Dec 2011 - May 2015
• 

  NZHIT

  May 2019 - Dec 2020

  Co-opted Board Member