Shannon Real

Experience

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  Mercedes-Benz

  Dec 2005 - May 2010

  Service Administrator

  Front-line responsibility for ensuring customer satisfaction with their dealership experience. Creatively worked out solutions for disgruntled service customers. Assisted in accounting of cash receivables for service department and managed departments computer record-keeping systems.

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  Los Angeles Dodgers

  Jun 2009 - Oct 2010

  Dodger Ambassador

  Represented the Dodgers in community outreach and fan initiatives. Served as front office liaison for handling and resolving fan complaints. Organized fan experience programs that included private stadium tours. Prepared copy for teams Social Media marketing campaign. Planned and hosted special team events, including service to MVP patrons.

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  Caché, Inc.

  May 2010 - Apr 2011

  Assistant Store Manager

  managed retail operations for branch of national specialty retailer of women's clothing and jewelry. Created friendly, fun, and professional atmosphere for customers and employees. Responsible for hiring and overseeing sales team. Handled customer complaints and resolved most problems on the spot. Increased profitability by delivering superior customer service. Applied understanding of latest market trends to increase store sales. Repeatedly recognized as district sales leader.

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  Princess Cruises

  Nov 2011 - Apr 2012

  Cruise Vacation Planner

  Customer service for prospective clients. Exceeded close ratio and customer service surveys.

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  Beverly Hills Teddy Bear Company

  Dec 2013 - Jun 2014

  Custom Plush Project Manager

  Custom plush and custom stuffed animals can be used effectively to enhance your company’s image or brand, to turn a mascot or character into something tangible, and for successful retail sales. Choose CustomPlush.com as your partner for your next custom plush and custom stuffed animal project! You will be guaranteed that your custom plush or custom stuffed animal will look and feel exactly as you want them; we take pride in bringing your custom plush and custom stuffed animals to life!Beverly Hills Teddy Bear Company is taking classic plush to a level of softness never before achieved with the original worlds softest and rekindling the memories attached to classic looking plush. A 20 year long company working with most major movie studios, Fortune 100 companies and entrepreneurs. Making great product at affordable prices is our specialty. We specialize in Plush, Figurines, and Novelty categories.www.BHTeddyBear.com Show less

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  NUNA International B.V.

  Jun 2014 - now

  West Coast Account Manager

  Nuna is a company built on a single promise: that baby products should take some of the work out of being new parents, so people can actually enjoy being new parents. As a company with Dutch roots, we see things differently, and have designed a unique line with a humble combination of beauty, craftsmanship and the belief that less is always more. That is why we engineer all the unnecessary parts out of our gear and sculpt them down to the sleekest, smartest versions of themselves. The more we take out of our products, the more you get out of them. I am also a CPST. Show less