Talk to sales Try for Free
Raghavendra Kumar

Raghavendra Kumar

Customer Service Associate

Followers of Raghavendra Kumar241 followers
location of Raghavendra KumarBengaluru, Karnataka, India

Connect with Raghavendra Kumar to Send Message

Connect

Connect with Raghavendra Kumar to Send Message

Connect

  • Timeline

  • About me

    General Manager specializing in CRM and customer engagement

  • Education

    • Indian School of Business Management & Administration

      2007 - 2009
      Master of Business Administration - MBA Retail Management

    • State Board of Technical Education and Training

      2000 - 2003
      Diploma Electrical and Electronics Engineering First Class

  • Experience

    • Kouchan Knowledge Convergence Pvt. Ltd

      Jan 2004 - Dec 2005
      Customer Service Associate

    • Bharti Airtel Limited. (Airtel Enterprise Services)

      Jan 2006 - Feb 2019
      Manager -

      Confirmed the deliver the service level in inbound floor by working closely with partners Operated as National SPOC for PAN India new installation of fixed line & shifting of fixed line connection Managed key team member in sharing the insights with top management on customer pain in all process affecting the customer experienceFunctioned as Circle SPOC for MNP Operation in Karnataka, ensuring in tracking port-in, port-out, number management system with related to MNP Managed Airtel SPOC for interacting with other mobile service provider in terms of MNP Confirmed all regulatory requirements are adhered related to MNP (Mobile Number Portability) Show less

    • Mahindra Holidays & Resorts India Limited

      Mar 2019 - Dec 2023
      Zonal Retention Manager

    • Wortgage Technologies Private Limited

      Jan 2024 - Apr 2024
      Senior Manager

    • Grassroots Solutions & Services Pvt Ltd

      May 2024 - now
      General Manager

  • Licenses & Certifications

    • Trained in Advanced Marketing Analytics

      Indian Institute of Management, Kozhikode
      Mar 2022

    • Coaching Skills for Leaders and Managers

      LinkedIn
      Jun 2024
      View certificate certificate

    • Advanced Marketing Strategy

      Indian Institute of Management, Kozhikode
      Oct 2021

  • Volunteer Experience

    • Industrial Trainee

      Issued by Larsen Toubro Medical Equipment & Systems Ltd. on Aug 2002
      Larsen Toubro Medical Equipment & Systems Ltd.Associated with Raghavendra Kumar