Sabrina Jones

Experience

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  KFC US

  Aug 2013 - Jun 2016

  Shift Supervisor

  -Audited inventory and kept detailed notes on needed products helping reduce waste by 10% over a year-Led and coordinated teams of 6 or more for multiple shifts in a fast-paced environment-Provided excellent customer service helping to increase customer retention by 5% within a quarter

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  Planet Fitness

  Feb 2016 - Mar 2017

  Member Services Representative

  -Educated and accurately documented 100+ new members daily leading to high customer retention-Answered inquiries related to memberships and equipment including balances, app access, and operations

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  Allied Universal

  Apr 2017 - Jan 2024

  Security Professional

  -Patrol premises on foot four times a shift reducing cases of theft by 30%, allowing management to reduce the number of personnel on a single shift-Secure and monitored assets for clients in buildings valued at over $170 million-Perform administrative duties in access control for over 1000+ employees, ensuring authorized personnel can access secured floors and areas

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  Marsh McLennan

  Aug 2023 - Feb 2024

  Onsite Technical Support Assistant

  -Delivering exemplary onsite technical support to end users within various operating entities, resulting in a notable 3% enhancement of Service Level Agreements (SLAs) within a span of four months.-Proficiently execute routine tasks and implemented evolving standard procedures under supervision, ensuring a seamless transition for users experiencing issues and changes that impact their workflow.-Implemented and managed comprehensive asset management protocols for a user base exceeding 11,000 across Northern California, ensuring accurate tracking, maintenance, and optimization of hardware and software resources to support seamless operations and cost-effective IT solutions. Show less

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  Dev/Mission

  Feb 2024 - Jul 2024

  • Managed city databases, including WorkForce Central and the Division of Apprenticeship Standards, ensuring accurate input and updates of client information at the fiscal year-end.• Collaborated with upper management to organize and update files in Google Shared Drive, while consistently liaising with clients to ensure all paperwork for state submissions was current and accurate. Projects like my personal web page and menu page involving programming languages like HTML, CSS, and Javascript.

  • Data Analyst

    May 2024 - Jul 2024

  • SF Goodwill IT Pre-Apprentice

    Feb 2024 - Apr 2024
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  Sutter Health

  Jul 2024 - now

  Device Support Technician 1

  - Deploying and maintaining IT infrastructure, including cable management and asset monitoring, while overseeing and resolving user experience issues through ServiceNow within a 72 hour window.- Coordinating device swaps to ensure seamless transitions, including updating Active Directory with accurate domain information, and providing daily progress reports to upper management.- Utilizing command-line interface and Excel formulas to streamline device tracking and e-waste management, enhancing overall productivity and efficiency. Show less