Virginia Barnett

Experience

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  Advantage Human Resources

  Apr 2002 - Apr 2004

  Associate

  * Responsible for a variety of administrative duties and office management.* Database management.

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  Bostrom Corporation

  Apr 2004 - Mar 2005

  Conference and Membership Coordinator

  • Managed membership development, retention and client servicing.• Responsible for new business development, renewal of existing accounts, and accounts receivable.• Oversaw conference and special event coordination, related logistics, and event day operations.

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  Town Sports International

  Mar 2005 - Mar 2010

  Master Trainer

  • Top performing female in sales and revenue of staff of 2,500.• Developed base of 40 clients using self-designed direct marketing strategies. Scheduled 130 appointments per month and grossed in excess of $100,000 in sales and revenue for each 2006 and 2007.

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  MILLENIUM PARTNERS LTD

  Dec 2009 - Jun 2012

  • Oversaw operations of 150,000 sq foot luxury facility with membership of 6,000. • Directed events on premises and coordinated outreach programs. Designed promotional materials. • Created, developed, and executed innovative revenue-generating programs adding $10,000 monthly to PT sales goal. Consistently drove close-out business in excess of $20,000 per day.• Assisted in budget preparation.• Oversaw schedule of 400 weekly appointments and bi-weekly payroll of 70 employees.• Conducted resume screening and interviews. Trained staff in company policies, procedures, and systems.• Supported PT staff in client retention, business and professional development. Show less

  • Continuing Education Instructor, Master Trainer

    Jun 2008 - Jun 2012

  • Fitness Administrator, Manager

    Dec 2009 - Jan 2012
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  Town Sports International

  Jun 2012 - Jun 2013

  Assistant General Manager, Program Manager

  Implemented workflow procedures, supervising employees and providing customer support for escalations.Ensured smooth business operations by crafting schedules, ordering merchandise, and assisting the general manager with human resource functions, promotions, and planning. Coordinated meetings, conducted employee performance reviews, and participated in recruitment and dismissal processesDeveloped strong customer relationships by listening actively, following up, and mentoring department heads on resolving issues.Addressed workplace, employee, and customer concerns and problems; liaised between managers, customers, and employees; and developed strategies for improved workplace efficiency and goal attainment. Monitored spending patterns and budget. Reduced payroll expenses and increased ancillary revenue by $5K through careful inventory and procedure management and reduction of employee turnover. Show less

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  Onelife Fitness

  Jun 2013 - now

  General Manager

  Oversee and direct business operations, marketing, sale, customer service, inventory management, purchasing, and scheduling for 30,000 square foot luxury health club. Responsibilities include ensuring that revenue goals, profit and loss; as well as earnings before interest, depreciation, & amortization (EBIDA) are achieved. Supervise 95 direct reports, over 2,000 individual customer accounts, with a yearly income budget of $3.3 M. Increased membership of mature business from 27% a month while growing the mature Personal Training Department by 55% between 2013-2018 Drove EBIDA by 2,500% with the reopening after COVID-19 shutdown in 2019Develop strategic plans to maintain productivity, evaluate performance, and improve service quality. Reestablished the Personal Training business to 80% within year of reopening after the pandemic and achieved an all-time high member satisfaction rate of 80%Train 200+ employees on company initiatives, policies, and procedures, including COVID-19 protocols. Developed 20+ future leaders, priming employees to take on managerial and senior leadership roles. Met budget goals every month during the 10 years as GM while increasing membership sales, adjusting staff, modifying purchases and adjusting inventory. Maintained compliance ratings with safety, cleanliness, and member experience expectations at 100% after COVID re-opening. Named the top-performing location in the entire US Fitness Holdings network of 55 centers. Led in member loyalty, cleanliness, and friendliness metrics in Medallia survey across all locations in the network between 2016–2022 Increased the sites overall satisfaction scores by 20% during the same period.Establish effective growth strategies and B2B corporate wellness programs while building long-term relationships with clients such as the FBI, Amazon, and PBS. more than 30 programs started. Added over 1k members through these initiatives. Show less