Risan Yoosef Mubarak

Experience

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  Ansari Family Clinic u0026 Surgery

  Nov 2019 - Jan 2022

  Operations Supervisor

  Served as the key liaison between doctors and clinical staff, facilitating a cohesive team environment that enhanced operation efficiency and reduced wait times, enhancing customer satisfaction.Skilfully performed over 200 medical procedures such as ECGs and health check-ups, adhering to high standards of care and effectively adapting to diverse patient demographics.Improved the CRM system by contributing innovative ideas that reduced patient processing times by over 20 minutes, significantly increasing company revenue and elevating customer satisfaction levels. Show less

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  WebForm

  Mar 2022 - now

  Founder

  Leads a diverse, motivated team of 8 across Melbourne and Singapore in designing high-converting websites ranging from $5K to $10K.Scaled the brand's revenue from $0 to $100K+ within 10 months by implementing dynamic marketing strategies across META ads and outbound messages.Built CRM systems and standard operating procedures from scratch by leveraging Artificial Intelligence and utilising tools like Notion and Excel to enhance communication speed.

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  TaxationOne

  Jan 2023 - Jul 2023

  Administrative Assistant

  Streamlined and completed timesheet management process for over 100 employees across multiple companies, significantly reducing payroll processing time.Performed accurate and efficient data entry for accounts receivables, payables, superannuation, and other tax purposes, ensuring impeccable record-keeping and compliance with financial regulations.Leveraged available tools such as Excel, MYOB, Xero, and Word to enhance system efficiency and accelerate operational processes, such as by creating standard operating procedures.Applied expertise in website development and design to resolve longstanding issues with the company's website and created new business card designs that aligned with the brand's value, resulting in increased callbacks. Show less

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  Connor Clothing

  Oct 2023 - now

  Sales Representative

  Adapted seamlessly to a high-pressure sales environment, showcasing resilience and a proactive problem-solving approach to immediately and consistently exceed company base key performance indicators by 20%-50%Implemented unique sales tactics and strong interpersonal communication to generate more than $45K in revenue in less than 6 months as a casual.

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  National Ageing Research Institute

  Jun 2024 - Jul 2024

  Student Intern

  Redesigned the social media system for the social gerontology division, including timelines and scheduling systems to better organise and post content for the multi-project company, addressing previous inefficiencies.Effectively communicated across 6 different active projects and with project leaders, to ensure the timely output of important research posts and recruitment advertisements within the strict 3-week internship period.Created and scheduled 60 different posts for the division across 6 active projects using the new system in under 3 weeks, meeting all internal deadlines and being offered further positions. Show less