Leonard Coprich

Experience

• 

  Alabama Department of Youth Services

  Mar 1997 - Jun 2008

  • Provided comprehensive support to a diverse client base, ensuring the installation and maintenance of various IT equipment such as printers, scanners, servers, and workstations.• Diagnosed and resolved desktop, application, networking, and infrastructure issues, minimizing downtime and optimizing system performance.• Conducted troubleshooting and provided timely resolutions for PC, laptop, and mobile device-related problems, delivering efficient technical support to end-users.• Administered IT department policies and procedures, ensuring adherence to security protocols and compliance standards.• Maintained detailed problem logs and performed regular system backups, safeguarding critical data and facilitating disaster recovery processes.• Designed, implemented, and administered backup environments utilizing Veritas NetBackup, ensuring reliable data protection and recovery capabilities.• Conducted backup assessments and audits to evaluate the effectiveness and integrity of backup systems.• Managed image backups and contributed to project work, including new builds with Symantec Ghost, streamlining system deployments.• Collaborated closely with software suppliers to resolve operational issues, ensuring seamless software functionality.• Demonstrated proficiency in Active Directory management, Exchange 2003, Blackberry Services, backup products, anti-virus solutions, DNS/DHCP, TCP/IP, Ethernet, wireless bridges, and firewall configurations. Show less Youth Services Supervisor• Supervised a team of up to seven (7) youth services employees and oversaw the well-being of 60+ residents.• Assumed leadership in the absence of the Shift Supervisor, ensuring smooth operation of the assigned shift.• Planned and coordinated weekend activities for staff and residents, managing resources effectively.• Provided guidance and support to youths facing emotional and behavioral challenges.• Demonstrated leadership through positive role modeling and reinforcement of best practices.• Actively participated in staff meetings and training sessions to enhance team performance.• Enforced unit policies to ensure the safety and security of residents, staff, and the facility.• Facilitated the orientation of new staff members, fostering a conducive learning environment.• Liaised with management to address concerns or issues reported by staff in a timely manner.Detention Counselor Assistant• Provided direct supervision to youths in a 24-hour detention facility, ensuring compliance with departmental policies and standards.• Conducted individual and group counseling sessions to promote personal growth and responsibility among youths.• Made informed decisions during crisis situations, prioritizing the safety and well-being of all involved parties.• Maintained detailed documentation of incidents and actions taken, keeping administration informed as necessary. Show less

  • IT Technician

    Jun 2005 - Jun 2008

  • Youth Services Instructor/ Shift Supervisor

    Mar 1997 - Jun 2005
• 

  Alabama Public Library Service

  Jun 2008 - May 2018

  Systems Administrator

  Successfully implemented a new Library Integrated Library System (ILS) by efficiently migrating SirsiDynix data into Evergreen ILS. The new ILS enhanced the accessibility and usability of the system for library staff and patrons in the State of Alabama.Developed a disaster recovery solution for APLS by orchestrating the implementation of a comprehensive plan, seamlessly integrating Dell EMC and Barracuda systems both onsite and offsite. This initiative not only fortified data protection but also optimized recovery processes, ensuring uninterrupted organizational operations and resilience.• Led and supervised a team of IT technicians in projects, providing guidance and establishing project priorities. Managed relationships with clients, staff, external vendors, and over 100 public libraries.• Conducted analysis to mitigate risks to agency IT infrastructure security. Designed and managed the implementation of a new datacenter design and relocation, ensuring reduced outages and interruptions while enhancing server, firewall, and client security.• Engineered the wireless infrastructure for the Athens public library, implementing multiple VLANs and security measures.• Assisted in developing specifications and standards for information technology projects, including plans for future technology expansion.• Provided day-to-day network server administration, maintenance, and backup tasks to ensure system availability.• Managed accounts, user rights, and enforced system security.• Implemented an OS and Application Vulnerability assessment program.• Successfully migrated Windows 2008 Domain Controllers to Windows 2012 R2 Domain Controllers.• Successfully migrated Windows 2012 Servers to Windows Server 2016 in vSphere ESXi server. Show less

• 

  Auburn University

  May 2018 - now

  IT Systems Administrator

  • Lead and supervise a team of IT technicians, providing technical design, implementation, and maintenance of hardware, software, and network systems.• Offer end-user support through consultation, problem identification, resolution, training, and documentation.• Collaborate with COSAM faculty, staff, and external vendors to manage relationships and ensure effective IT support.• Develop and maintain IT policies, procedures, and tools aligned with Auburn University, OIT, and College of Sciences and Mathematics standards.• Analyze, evaluate, and implement hardware and software systems for COSAM, ensuring optimal performance and cost-effective solutions.• Administer Active Directory, Group Policies, as well as, inventory management and patching with Windows servers and KACE.• Manage the college’s SCALE VM Solution for the college’s virtual server environment.• Oversee backup and recovery processes, ensuring compliance with IT policies.• Maintain knowledge bases and documentation for efficient troubleshooting and training.• Project lead for technology initiatives, overseeing integration and managing resources.• Provide individual and group instruction on computer technologies for COSAM faculty and staff.• Collaborate with other IT team members for image compatibility and compliance standards.• Manage and support a wide range of endpoint devices across the college, including printers, MFDs, and IoT devices.• Conduct regular audits and assessments to ensure network and system security protocols are up-to-date and effective.• Act as a liaison between IT department and other departments within the university to facilitate smooth communication and collaboration• Lead initiatives to streamline IT processes and enhance overall efficiency and productivity. • Stay updated with emerging technologies and industry trends to recommend innovative solutions for improving IT infrastructure and services. Show less