Zune Nagel

Experience

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  Linda Coetzee and Associates

  Jan 2005 - Jan 2008

  Facilitator
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  6 Degrees

  Mar 2007 - Apr 2010

  Training Coordinator

  Project Administrator : South African Social Security Agency ERP Implementation (Training) (approx 1000 delegates over a 3 month period)•Assisted the project team with the initial research and understanding into the clients processes •Assisted with the compilation and formatting of deliverables•Assisted the Project Manager with the sign-off of the deliverables•Tracked the statuses of the development of the different training courses•Familiarised myself with the Epiplex tool which we used to develop the training material•Had to understand the different responsibilities in the role-based training approach•Ensure all the simulations were captured for the different courses•Played a Quality Assurance role in editing the simulations•Generated the simulations into the correct format•Ensured that the discs were burnt in time for each course•Ensured the training venues were ready before the start of each workshop•Ensured post-training assessment simulations were captured, edited and in the correct format•Played a support role to all the facilitatorsPersonal Assistant To Training Director•Liasing with existing clients•Office administration•Diary Management of 7 Trainers and 1 Director•Travel Arrangements for 7 Trainers and 1 Director•Developed training material in lined with unit standards•Facilitate the following soft skill training courses:• Telephone Skills• Customer Service workshops• Assertiveness Skills• Business Writing Skills• Frontline Excellence (Reception training)• Empathy and Listening Skills• Call Centre Training Show less

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  Fishermans Deli

  Jun 2010 - Apr 2011

  Logistics controller, Credit Note Controller

  •Resolve all queries regarding returns and credits•Monitoring of Loading of Trucks on CameraLogistics Controller / Vehicle tracking•Track and monitor a fleet of 22 vehicles on a daily basis•Manage a team of 22 drivers and 22 co-drivers

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  Maurice Kerrigan Africa

  May 2011 - May 2021

  Direct and coordinate company sales and marketing functions.Develop and coordinate sales selling cycle and methodology.Direct and oversee the company marketing function to identify and develop new customers for products and services.Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new product development.Analyze and evaluate the effectiveness of sales, methods, costs and results.Develop and manage sales and marketing budgets, and oversee the development and management of internal operating budgets.Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.Participate in the development of new project proposals.Establish and implement short- and long-range goals, objectives, policies, and operating procedures.Supervise the planning and development of company marketing and communication materials.Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs.Promote positive relations with partners, vendors, and distributors.Recommend and administer policies and procedures to enhance operations.Establish and implement short- and long-range departmental goals, objectives, polices, and operating procedures. Show less Managing the delivery team who are responsible for the logistical arrangements for all training workshops Managing a number of key client accountsOversee stock control for Maurice Kerrigan Africa ie•Training Manuals•Training Equipment•StationaryManage office facilities and equipment through interaction with relevant service providers Correspondence with all suppliers and service providers Make sure supplier contracts are signed and in aligned with company policies Manage and negotiate rates with travel suppliers for accommodation and flights Manage and report employee expenses Managing the Accreditation Process with Services SETA and ETDP SETA for Maurice KerriganBalance capacity relative to salesQuality & Performance ManagementProject managementVault managementManaging cost of salesQualiy checks on training materialProgramme facilitationClient presentations Show less •Managing the delivery team and responsible for the logistical arrangements for all training workshops •Managing the front of house and kitchen staff of Cabanga Conference Centre (Division of Maurice Kerrigan)•Staff Schedules•Control and order all stock for Maurice Kerrigan Africa and Cabanga Conference Centre ie•Training Manuals•Training Equipment•Stationary•Kitchen stock for Conference Centre•Manage office facilities and equipment through interaction with relevant service providers •Management of outsourced caterers for Conference Centre (100 pax per day)•Correspondence with all suppliers and service providers •Make sure supplier contracts are signed and in aligned with company policies •Managing all travel arrangements for Maurice Kerrigan•Manage and negotiate rates with travel suppliers for accommodation and flights •Manage and report employee expenses •Managing the Accreditation Process with Services SETA and ETDP SETA for Maurice Kerrigan•Ensure that exceptional levels of service and quality are kept throughout my teams Show less

  • Senior Key Account Manager at Maurice Kerrigan Africa

    Apr 2017 - May 2021

  • Head of Sales and Marketing

    Mar 2016 - May 2021

  • Delivery Manager

    Jan 2013 - Apr 2016

  • Delivery Coordinator

    May 2011 - Jan 2013
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  The Skills Development Corporation-Private (Pty) LTD

  May 2021 - May 2022

  Skills Development Strategist
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  CTU Training Solutions (Pty) Ltd

  Apr 2022 - Jan 2025

  Campus Business Development Manager
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  Capsicum Culinary Studio and IIE School of Hospitality and Service Management

  Jan 2025 - now

  Campus Head