Loki Zhong

Experience

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  Oracle

  Mar 2009 - Jul 2020

  Senior Technical Support Engineer

  Loki is a seasoned Oracle support engineer with more than 7 years’ working experience on Oracle Purchasing, Inventory, Order Management, 3 years' working experience on WIP, Cost, and BOM modules. He is familiar with Oracle version 11i and R12. At present he is a engineer with team responsibility for handling EBS Service Requests and providing global technical support to clients running Oracle. As part of this role, he and his team:• Assist clients to apply patches, maintain servers and applications so that they are on latest patch level.• Help clients to generate and analyze debug logs, trace files, and provide fix solutions.• Help clients identify and resolve system interface difficulties.• Help clients to develop/customize/update their IT standards and operating procedures to reflect changes introduces through security patches or system upgrades. • Help clients to develop costing, financial and operational reports. • Assist clients prepare service requests, including budgets and resource requirements.• Advise clients on security features, tools and processes.• Advise clients on IT governance aspects regarding segregation of duties conflicts and their resolution and designing and establishing audit logging features.• Develop and deliver technical training to clients on Oracle modules and their features, supporting the sales team or as part of an implementation programme.During his time with Oracle he has worked with a number of leading clients, including GE, Google,Nasa. Show less

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  Unifi Manufacturing, Inc. (makers of REPREVE® )

  Mar 2021 - Nov 2021

  IT In house Systems Consultant

  ・Work together with consulting company, end users and Unifi headquarters to implement Oracle EBS for industrial technology division.・Responsible for servicing and supporting procument, supply chain, order fulfillment application and business users.・ Responsible for managing the resolution of application and system issues that arise across the business・ Managing coordination at a local and international level.・ Performing analysis on application functionality and suggesting improvements.・ Consulting with technical team, internal users to improve application performance.・ Performing testing activities and preparing the testing plans and cases.・ Maintaining and updating the procedures and documentation.・ Delivering training to end users within the business when required. Show less

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  IBM

  Nov 2021 - Sept 2023

  Oracle SCM Package Consultant

  •Provide solutions based on demands• Joint design, implementation, and development• Develop BI report based on customer business needs• Familiar with soap UI and Rest API webservice to fulfill customer requirement.• Project successfully Go-live on Oct-11-2022

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  Adient

  Sept 2023 - now

  Information Technology Business Relationship Manager