Saimon Islam

Experience

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  Modhumoti Bank Limited

  May 2019 - Dec 2022

  Technical Support Engineer

  -Respond to customer inquiries via various channels (email, chat, phone, or ticketing systems).-Communicate complex technical concepts in a user-friendly manner.-Work with development or engineering teams to resolve escalated issues.-Participate in training sessions to improve technical skills and customer handling abilities.-Manage technical environments like networks, software, or hardware as required.-Install, configure, and maintain physical servers, storage devices, and network equipment.-Maintain network infrastructure, including switches, routers, and firewalls.-Support virtualized environments (e.g., VMware, Hyper-V) and storage systems (e.g., SAN, NAS).-Ensure system uptime and availability in compliance with SLAs (Service Level Agreements).-Maintain accurate documentation of system configurations, processes, and procedures.-Install, configure, and maintain servers (Windows, Linux, or Unix-based systems).-Skilled in data analysis and visualization using Power BI, SQL, and Python. Experienced in troubleshooting data issues, automating reporting processes, and creating performance dashboards to improve operations.-Maintain and Upgradation Oracle Database system as per rules and regulation. -Monitor and maintain Data Backup. Show less