Rohit Ranjan

Experience

• 

  Travel I A Unit Of Kehar Travels Private Limited

  Oct 2006 - Dec 2007

  Operations Executive

  • Domestic & International ticket & Package handling.• Walking client handling, Making reservation • Domestic ticketing & Supplier coordination

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  MakeMyTrip

  Jan 2008 - Apr 2008

  Sr Executive Operation

  • International Ticketing: All Ex-India/USA/UAE/CAN/SIN tickets issuance• PNR Creation, Customer query handling, failed booking handling, Credit card charging, Email’s handling• BSP Re-Issuance / ARC Re-Issuance / Nil ADC Re-Issuance / After departure Re-Issuance • ARC refund / BSP Refund /Full refund /Partial Refund

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  IBM

  May 2008 - May 2013

  Operations Team Lead

  • Managed team of 40 professionals.• Appraisals and Career progression, Coaching and counseling, Stack ranking, Provide Positive and Constructive feedback to the Team, Hiring & Mentoring new joinee’s in the team by providing GDS and Process training. • Recognizing all potential employees, scheduling staff, evaluating performance and making recommendation for promotions. • Identifying improvement areas & implementing measures to increase Revenue. Taking escalations for resolving critical issues. • Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. • Strategic and operational leadership for the development, client implementations and integrations, customer support and quality assurance teams. • Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members. Show less

• 

  Ashlar Tours

  May 2013 - Aug 2015

  • Managed IT team along with CRM & Operation Helpdesk (Contact Centre), Entire Ticketing and Finance • Introduced OTA system for B2B, B2C, B2B2B & B2B2C, Procured APIs from Low-Cost Carriers & GDS • Closely worked with Business Head & Managing Director and also participating in High level Meetings in terms of every aspect of company.• To implement attractive offers to get Agent attention & Cash Back on certain target on different level.• Delivered High Level business presentation, overseeing the production process and execution, retention campaigns, from conceptualization through to analysis.• Mice sales support & Ticketing, Airline contracting, IT support & Entire Automation),• Maintained high levels of motivation amongst the members of my sales team by selectively exploiting strengths of each member to the benefit of the Company.• Controlling Credit limit for all agents & Maintaining Monthly & Yearly Sales/Profit revenue with Sales Manager, introducing new products & implementing ideas as per market trend. Show less • Managed team of 25 professionals.(Dealing with B2B, MICE, Corporate client)• Mice sales support & Ticketing, Airline contracting, IT support & Entire Automation),• Started from base level & developed online B2B Portal, Negotiated attractive deal with Airlines for Targets Volume & Business plan• Consolidation for Sale of Domestic & International Air Tickets, Enhanced Sales volume in Crores• Maintained high levels of motivation amongst the members of my sales team by selectively exploiting strengths of each member to the benefit of the Company.• Centralized Operations as Back up for all Agents/clients and Call Center• Finalizing Targets and creating MIS and initiating CRM activities• Identify their core objective and ensuring installation or integration on a while label basis with online portals to ensure real time bookings.• Establishing Relationship with Airlines and negotiating group pricing – both Domestic as well as International.• Controlling ADM, charge back and TAT adhering• Controlling Credit limit for all agents & Maintaining Monthly & Yearly Sales/Profit revenue with Sales Manager, Introducing new products & implementing ideas as per market trend. Show less

  • Operations Manager

    Apr 2014 - Aug 2015

  • Assistant Manager Operations

    May 2013 - Mar 2014
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  QuadLabs

  Sept 2015 - Feb 2018

  Key Account Manager

  • Managed global accounts, Implementation, deliverables and regular operational issues for existing Key accounts.• Closely worked on all new projects with Implementation team, Technical support team & Core development team.• Working as Global Alliance Manager with worldwide API provider in terms of Travel xml feed (Flight, Hotel, x2x package provider, Transfer, Insurance, Payment Gateway, Sightseeing, Car & Bus)• Introduced all upcoming xml providers and integrating with our system with development team. • Introduced new ideas with different clients which makes every client unique specification• Revenue generations by pitching existing products, upgrading products, selling resource and solutions Drive the optimal product utilization with Key Accounts Show less

• 

  Saud Bahwan Group LLC

  Mar 2018 - Apr 2020

  Project Manager

  • Successfully Delivered OTA B2B Travel project along with TechTreeIT & core IT Development team.• Managed all kind of department and projects approval from the chairman based on P&L driven process.• Managed OTA B2B Travel business process with core team and Global Alliances • Managed all international events, Existing website, Internal tool and IT requirements for Travel division.

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  Vernost

  Aug 2021 - now

  Project Manager