Kyle Mallory

Experience

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  AZ LAPTOP PROS, LLC

  Jun 2014 - Aug 2016

  Technical Support Services

  • Troubleshoot hardware issues with clienteles’ devices.• Regularly Installed operating software• Broke down and evaluated user problems to better handle situation.• Assisted customers in identifying issues and explained solutions to restore service and functionality• Located root causes of problems by reviewing configuration files and logs• Wrote steps to customers on how to avoid specific issues and steps you can take in the future to possibly avoid further problems• Completed in-depth usability testing on Windows, Android and iOS mobile devices Show less

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  OnlineComponents.com

  Oct 2016 - Oct 2018

  Customer Service Representative

  • Uphold core values, including integrity, honesty, and responsibility• Acknowledge potential growth in building future leadership qualities within lower positions• Ensure accurate and efficient management of customers’ accounts • Selling of Major manufactures (Honeywell, Lockheed Martin, Etc.) parts to smaller vendors and Managed communication between the two.• Submitted requisition orders for new parts when inventory levels were low• Trained new staff on job duties, company policies and safety procedures for rapid onboarding• Learning Technical Aspects of induvial parts to better understand needs for clients• Kept all documentation and records accurate and up to date with latest data to prevent errors in ordering• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele• Developed standard operating procedures and document workflows for current and future process steps Show less

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  Concentrix

  Nov 2018 - Dec 2020

  Network Engineer

  • Configured, managed and evaluated multi-protocol network elements to ensure effective end-to-end communications• Installed, supported and maintained company hardware and software infrastructure according to best practices• Planned and designed projects and analyzed existing network systems and procedures to foster efficiency and effectiveness• Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security• Configured and performed troubleshooting with routing protocols, including RIP, IGRIP, RIPv2, EIGRP, OSPF, IS-IS, and BGP• Configured and performed troubleshooting with switching protocols, including STP, RSTP, CDP, LLDP, OSPF, and IGMP• Configured and performed troubleshooting on Cisco routers including RV100, 200 and 300 series• Configured and performed troubleshooting on Cisco switches including Meraki, Catalyst, Nexus and SG200, 300 and 500 series• Configured and performed troubleshooting on Cisco WAP100, 300 and 500 series• Design and Implementation of architectural network and security• Maintained company servers, computers, printers, cables and other equipment• Provided firewall and VPN management, IPSEC security and incident response• Implemented WAN and LAN designs in multi-datacenter configurations• Demonstrated success in dealing with firewalls, ACL's and load-balancing• Exposure and troubleshooting assistance with non-Cisco network devices (i.e. Juniper, Netgear, HP and D-Link) Show less

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  Phx-IT (Phoenix Information Technologies)

  Jan 2021 - Jun 2022

  Site Manager/Brand Champion

  •Worked with upper management on brainstorming and implementing different network configurations for the office environment.•Setup office equipment for new and existing staff I.E. work phones, Printers, Computer screens, Cameras•Worked on shrinking down network topology that was implemented before my arrival. Previous setup consisted of multiple switches and servers that were unneeded for a office space of about 10 persons on desktop machines. Was tasked with configuring the network to be more wireless base for easy of use to employees•Configured email accounts through Windows 365 Admin along with handling of licenses for business accounts or general user accounts for Office 365•Set up standard security protocols on the network server and security cameras around the office•Tasked with keeping up with inventory of all electronic equipment in the office•Set up projects and meetings to inform management of direction of IT infrastructure Show less

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  Working America

  Jun 2022 - Nov 2022

  Political Organizer

  •Working with multiple individuals in a managerial capacity to ensure that work is done properly and that individuals have the necessary tools to get the responsibilities for the day done•Door to Door knocking and connecting with different people on important political issues and collecting information•Drive rented vehicles with multiple individuals and Data Entry numbers toward the end of the shift of how many people were canvassed•Work with others to ensure organized events are planned out and executed properly.•Coming up with new ideas to alleviate workload and make the work processes easier. Show less

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  Axon

  Mar 2023 - now

  Technical Support Specialist