Muhammad Syafiqi Bin Shamser

Experience

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  Singapore Armed Forces (SAF)

  Jan 2017 - Nov 2018

  Transport Operator (NSF)
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  Civica

  Dec 2018 - Jun 2019

  Manpower Support Officer

  • Delivered the job scope of a Library Assistant/Library Officer during their absence as assigned by supervisors. Further details of the job scope are listed below.• Ensured that the system, resources, and equipment in the library were well-maintained • Performed the day-to-day operations and administration of the school library, including operating the Library Automation System, cataloging, organizing library collections, and conducting library programmes for students.• Provided mentorship and guidance to other Library Assistants and Library Officers as required• Provided assistance in any other tasks as and when assigned by the supervisors.• Role and responsibilities changed from time to time in order to meet the needs and requirements of the library/business. Show less

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  D'snack Station

  Dec 2021 - Sept 2022

  Cashier

  A food stall that serves original handmade Indian Karipap and other Malay traditional dishes, snacks, and delicacies. Details of the job scope are listed below• Provide a positive experience with fair, friendly, and courteous service• Take customer orders at the counter and register sales on the cash register by scanning items, itemizing, and totaling customers’ purchases• Ensure a balance of the register at the end of the shift or working period• Resolve customer issues and appeal to impatient or irritated customers, especially during rush hours• Maintain checkout operations by following policies and procedures and reporting needed changes.• Maintain a safe and clean working environment by complying with procedures, rules, and regulations. Show less

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  DHL Express

  Jan 2023 - May 2023

  Information Technology Intern

  • Assisted the IT Program Delivery Department with the development of project plans and end-to-end project implementation. • Supported the Business Analysts with the development and improvement of web-based applications, such as the FOC Request Application and SG Digi Form Application, using the Microsoft Power Platform Tools based on business requirements and the organization’s IT policy. • Connected with the stakeholders and gathered project specifications, application design, and user support. • Managed stakeholders’ engagement with regard to any possible delay or changes to the project plan. • Complimented application solution support on daily IT-related incidents especially priority and critical outages. • Assisted the organization tap into the upcoming digital trends to derive better business values. Show less

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  Baker Hughes

  Aug 2023 - now

  Information Technology Technical Analyst

  • Build and maintain operation dashboards / KPI reports using Microsoft Power Tools (Power BI, Power Apps, Power Automate, Sharepoint) • Visualize process ownership, processing time, aging, or other management indicators• Develop various processes to extract data from SAP, database, or other relevant systems• Connect with business leaders regularly to understand business requirements on KPI reports• Update the dashboards / KPI minimum on a daily basis• Understand how to map and link data across the company Show less