Siyathaba Msibi

Experience

• 

  Smith & Nephew

  Aug 2016 - now

  - Delivered exceptional IT support to employees across MEA, consistently receiving positive feedback regarding problem-solving expertise and customer service aptitude.- Responsible for maintaining disaster recovery plans, which involve regular backups and testing procedures to guarantee uninterrupted business operations in case of system failure or data loss.- Developed comprehensive IT training materials for employees, leading to a decrease in support requests.- Responsible for Asset management, ensuring all devices are within warranty and upgraded, when necessary, as needed.- Ensure incidents and request are handled within the specified times according to SLAs.- Onboarding/Offboarding of new employees, set up equipment for employee use, performing and ensuring proper installation of operating systems, and appropriate software. Close off offboarding tickets. Show less

  • IT Support Specialist

    Sept 2017 - now

  • IT Customer Service Administrator

    Aug 2016 - Sept 2017