Tabitha Gilbert

Experience

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  Extended Stay America

  Mar 2009 - Oct 2015

  -Lead, direct and manage all hotel operations, but not limited hotel budgeting and forecasting,strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation -Ensure guest and team member satisfaction Monitor and develop team member performance, particularly the department heads to include but not limited to providing supervision and professional development, scheduling, conduct counseling and evaluations delivering recognition and reward to a team of 10 + -Recruit, interview and training team members -Oversee service quality, operational efficiency, standards compliance and financial measurements as well as identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies-Serve as primary liaison with hotel owners and corporate entities-Oversee renovations of 144 rooms of which require overseeing contractors, placing product orders upwards $5K-$8K and marketing after completion of renovation Show less

  • General Manager

    May 2014 - Oct 2015

  • Guest Services Representative/ Team Leader

    Mar 2009 - May 2014
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  Crye Leike Realtors

  Nov 2015 - Jul 2020

  Administrative Assistant

  -Oversee all aspects of the administration of the agent’s business -Create and manage all system (MLS, GMAIL, etc.) for sellers, buyers client database management, lead generation tracking and lead follow-up -Create and update business operations manually and all job descriptions/employment contracts for any future hires-Schedule property tours for interested parties -Handled filing of work orders and contracts

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  Cook Out Restaurants

  Jun 2017 - Jan 2020

  Assistant General Manager

  -Provide administrative support to the General Manager for a staff of 20+-Maintain store needs: ordering supplies, holding regular staff meetings, night audits and staff training workshops-Direct, control and coordinated subordinates to deliver quality product to guests in the most efficient and friendly way

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  Virtually Ma’ree

  Jul 2020 - now

  Owner

  -Respond and resolve customer inquiries resulting in maximized revenue by 20%-General accounting functions to manage customer cart through manual, automated or forced postings (Thrivecart)-Engage in social media communities ranging upwards of 2K+ by responding to customer inquiries and posting content weekly (Instagram & Facebook Groups)-Podcast management that includes and not limited to uploading audio to various platforms (Libsyn, ITunes, GooglePlay, etc.), lite editing, uploading to blog site (Wordpress & Kajabi)-Manage calendar and client bookings by responding to client inquiries (Google Calendar & Simple Practice)-Providing client care needs through Slack, Google Meets and GMail. -Oversee and respond to incoming monetized opportunities daily via email-Strategic planning and leading service initiatives Manage and oversee Clubhouse content calendar, ie. brainstorming content and scheduling rooms Show less

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  Climb Hire

  Mar 2023 - Sept 2023

  Climber

  -225+ hours of training for Salesforce Administrator Certificate and job readiness. - Selected from a pool of over 1,500 candidates and for a cohort of 50.- Interacting with Trailhead, completing super badges, and learning core concepts for workforce solutions-Configure and manage user roles, profiles, permissions, and security settings-Collaborate with the team to train, teach, and troubleshoot issues and processes to ensure the delivery and improvement of tools needed to be most effective-Demonstrated experience building reports and dashboards, customizing them as per user requirements-Collaborate with cross-functional teams to understand business processes and translate them into effective solutions-Proficiency in CRM & Agile/Scrum methodologies Show less