RAJU DAS

Experience

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  PROTECTION ENGINEERING

  Feb 2004 - Jan 2009

  PARTS & SERVICE ENGINEER

  • Service Engineer: Duties & responsibilitiesFill up free service coupon and prepare a service report / part and lubes list for the next free service schedule. Make part list of under warranty breakdown machine and sent it to JCB Company for warranty claim.Informed daily activities to the superior and submitting the service report and free service coupon.Worked as a Parts Engineer: Duties & responsibilitiesAttend to customers at the Parts Sales Counter and also lead a team of Parts Sales Representatives to provide parts support of the required standard for all the brands represented by the company.Received customer inquiries and identify the correct part numbers using the parts catalogues.Ensured that all parts sold and issued are in serviceable condition and suitable for their intended use.Manage the daily functions of spare parts department including planning, ordering & control.Follow-up back-orders so that customers receive timely information on the status of back-ordered parts and ensure that such parts are delivered to the customer on the promised date. Monitored inbound logistical process constantly, and ensure bottlenecks are removed without impacting the business. Used parts ordering process to deliver tight lead time lines and best stock levels for the business. Ensured that the quotations, sales orders, sales returns, warranties and application of customer discounts are performed as per the standard operating procedure.Ensured that the Parts warehouse team is using all resources including space, people, IT tools, and material handling equipment, optimally.Followed up with customers for new order and Creating new customers / sale through personal contact, tel calls, SMs etc.Preparation / submission of quotations and updated customer details in SAP / recordProvided guidance & support to the warranty staff in warranty related technical & operational issues. Show less

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  Gulf Equipment & Technology (GET)

  Jan 2009 - Jan 2011

  ASSISTANT PARTS MANAGER/PARTS ENGINEER

  • Customer Satisfactiona) Established managed and controlled a sales system that recognised and enforces concepts leading to customer loyalty and referrals.b) Follow-up and resolve all customer requests and complaints.• Salesa) Maintained and build on sales to ensure department profitability.b) Set standards for personnel to follow.c) Established long and short term sales and profit objectives for both the department and sales personnel.d) Developped merchandising, advertising and sales promotion plans toenhance the profitability of the department.• Expense Controla) Managed departmental expenses to maximise profitability and review expenses regularly to ensure resources are being used effectively and efficiently.b) Developed and maintain monthly budgets.c) Checked, inspect and authorized all necessary orders, picking slips,requisitions and purchase .d) Developed and maintain efficient billing, costing and discount procedures.• Inventory Controla) Established and maintain a balanced inventory that ensures customer’s needs are met.b) Followed up on all material returns and credit requests.c) Ensured wholesale compensation and obsolescence criteria are met and obtained.d) Controlled purchase and ordering procedures to maintain department profitability.e) Ensured all incoming Parts are checked for conformity and price and return any non-conforming or damaged part with credit request or parts claim. f) Maintained shipping and receiving timetables.g) Ensured smooth flow of daily paperwork.h) Maximized the utilization of existing space.• Marketing and Advertisinga) Seek and provided market and competitor information for evaluation.b) Provided sales staff with information that will create new business.• Interdepartmental Relationsa) Established and maintain good working relationships with all otherdepartments to reduce conflict and maximise Dealership Profitability. Show less

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  Y K Almoayyed & Sons (B.S.C)

  Jan 2011 - Jan 2013

  ASSISTANT PARTS MANAGER

  1. Developed and maintained effective Parts Department processes to ensure internal and external customer satisfaction.2. Created annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives and effective Inventory Management.3. Developed and executes Parts Department marketing plan and monitorsmonthly to ensure achievement of departmental goals.4. Conducted a perpetual/annual physical inventory of all parts and relatedinventories. 5. Submited all parts warranty and return claims within the required time frame toreceive maximum credit.6.Maximised use of all order discount programs.7.Maintained all department tools, equipment and vehicles in good working order.8.Ensured adherence to all Company Policies & Procedures. Show less

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  Almana Group

  Feb 2013 - Apr 2017

  SPARE PARTS MANAGER

  Spare Parts Operations:•Develops and maintains effective Parts Department processes to ensure internal and external customer satisfaction.•Maintain regular contact with principals to obtain latest pricing, promotional and other information to effectively respond to competition.•Plan for and maintain adequate inventory levels for parts to balance business demand and carrying costs.•Prepare regular reports, data and analyses for principals as well as for internal management review.•Establishing pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.•Prepare daily / Weekly /Parts requirement order list by the categories wise ( Fast moving, Workshop maintenance parts, Seasonal Parts, New model Vehicle, Critical parts) .•Conducts a perpetual/annual physical inventory of all parts and related inventories. •Place the order requirement stock/ Emergency/ warranty parts order through online SAP, DMS, GEOS & PANDA after getting approval from General Manager.Procurement:•Coordinate with vendor for any quality issues on spare parts so that it can be rectified.•Vendor in international and local market is up to date and constantly in touch. •Claims process is followed by the operations and stores team•Claimed damaged parts keep in separate claim location with proper tag and claim date•Follow up credit note is received from the supplier in timeReports:•Order Planning report, Daily & Monthly total sales summary ( Over the Counter, Workshop and Body shop ), Parts Reorder Categories wise sales summary, Lost Sales, OSA (Off Self Availability),Opening and Closing stock, Parts Aged analyze, Purchase order summary, Part Non moved from one month to 4+ years, Less than minimum stock. Inventory Size report. Show less

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  Al Zayani Trading Company

  Apr 2018 - Jun 2020

  Parts Manager
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  HGB GROUP

  Dec 2020 - now

  Parts Manager-Luxury Division