Laura Greubel

Experience

• 

  Thomas-Davis Medical Center

  Jan 1985 - Aug 1988

  Registered Medical Assistant

  Assisted dermatologists in office procedures and/or minor surgeries, and performed post operative procedures. Administrative duties included scheduling clients, and receiving and processing office calls.

• 

  Sierra Tucson Rehabilitation Center

  Aug 1988 - Jan 1992

  Tasks included individually coordinating all aspects of patient and family member attendance for family week, an ongoing counseling therapy program. Prepared comprehensive weekly reports and presented them to upper management. Position required giving weekly presentations to groups of 7 to 100+. Developed and implemented a presentation format which was both informational and counseling oriented. Tasks included individually coordinating all aspects of patient and family member attendance for family week, an ongoing counseling therapy program. Prepared comprehensive weekly reports and presented them to upper management. Position required giving weekly presentations to groups of 7 to 100+. Developed and implemented a presentation format which was both informational and counseling oriented.

  • Administrator/Counselor

    Aug 1988 - Jan 1992

  • Administrator/Counselor

    Aug 1988 - Jan 1992
• 

  FirstWorld Communications

  Sept 1993 - Feb 1999

  Executive Assistant

  Personal assistant to Chief Executive Officer, Chief Operating Officer and Board of Directors. Oversaw organization and security of all corporate records. Attended all board meetings, wrote and maintained all corporate minutes. Arranged and organized all travel and meeting arrangements for board members. Assisted Marketing and Sales Groups with all client communications and preparation of materials. Supported Operations Group with large-scale proposal preparation, project scheduling, and sales/purchases administration. Show less

• 

  Fletcher/Tierrasanta Elementary Schools

  Jan 2006 - Jun 2009

  Guidance Assistant

  Worked with District Counselors in the Early Mental Health Initiative (EMHI) state-wide school program at local elementary schools. Provided student behavioral questionnaire to faculty. Analyzed results and provided recommendation of qualified students. Conducted one-on-one sessions of non-directive play therapy with students ranging from kindergarten to third grade. Supported follow-up discussions with parents and teachers for additional external services.

• 

  Tierrasanta Village of San Diego

  Apr 2010 - Feb 2012

  Administrative Coordinator

  Coordinate social, educational and health activities for members. Develop new TVSD program activities and events. Manage electronic database (WebEx) and generate reports. Support proposal and fundraising activities. Responsible for external communication and coordination with outside agencies. Support daily operations of office administration. Direct report to Executive Director.

• 

  Torrey Pines Orthopaedic Medical Group

  Feb 2012 - Jan 2015

  Billing and Authorization Specialist

  Enter CPT and ICD9 Codes into a medical billing program, post charges and submit claims electronically. Balance daily payment logs and post payments to patient accounts. Securing and validating authorizations from various insurance carriers via phone, in writing or electronic media for surgeries and office procedures. Working with medical personnel on meeting medical criteria and obtaining complete information for referral/authorization Accurately enter and update patient personal and insurance information. Show less

• 

  Mitchell International/Volt

  Jan 2015 - May 2015

  Billing Analyst

  Experienced medical coder and authorization specialist looking for a challenging position within the medical industry.; Analyze and audit first party bills from insurance companies along with their medical records, enter data and manipulate database. Reviewing and confirming patient records and clinical information focusing on high level E/M coding and using appropriate modifiers using ICD 9 CM and/or CPT codes. Auditing inpatient, outpatient, chiropractic, EMS and physical medicine and rehabilitation bills. Consistently exceeding daily quota. Show less

• 

  Robert D. Tonks, MD

  May 2015 - Dec 2016

  Office Manager

  Represent physician by screening incoming telephone calls, scheduling patients for clinic, scheduling surgeries at one of three hospitals, arranging referrals to other health care providers. Obtain authorizations for surgeries, lab tests, physical therapy, MRIs, CT scans, etc. Assist physician in patients examination and procedures, relay instructions from the physician to the patient or authorized person, collect patient data in person and by phone and document patient concerns. Maintain all medical records and manage all disability requests from ranging from work status to EDD. Ensure physician productivity by maintaining calendars, physician consultations, professional meetings, conferences and organizing medical-legal cases. Maintain office equipment, and order medical and office supplies. Coordinate medical billing in conjunction with outside company. Show less

• 

  Scripps Health

  Dec 2016 - now

  Manage clerical and clinical staff in Dermatology, Pulmonology, Diabetes/Endocrinology, Nephrology, Infectious Disease, Neurology, and Ancillary Scheduling departments. Prioritize, plan, and coordinate staffing schedules in day-to-day operations. Monitor productivity, analyze work flows, and implement new processes. Ensure effective use of Epic medical records system. Monitor and evaluate staff performance and adherence to policies/procedures. Conduct phone screens and interviews; oversee onboarding processing for new-hires. Departments regularly exceed patient satisfaction and performance metrics. Show less Responsible for interacting with patients and providers to gather information necessary for accurate registration, scheduling, referral/authorization and document collection. Schedule patient appointments for multiple doctors and the Women’s Heart Center. Assist in the development of processes for the Women’s Heart Center from patient intake, scheduling and follow up. Proficient in appointment scheduling procedures, accurate documentation and routing of messages, entering appropriate insurance, and . initiating and validating referrals/authorizations. Proactive approach to customer service by listening to the patient and taking ownership in resolving any issues. Epic medical records system. Show less

  • Director, Clinic Operations

    Jun 2020 - now

  • Manager, Clinic Operations Cardiology

    May 2019 - Jun 2020

  • Operations Supervisor, Medical Specialties

    Nov 2017 - Jun 2020

  • Patient Service Representative

    Dec 2016 - Nov 2017