Luke MacBeth

Experience

• 

  Woolworths Supermarkets

  Aug 2013 - Feb 2023

  Managing up to 80 customer service and online team members, creating and maintaining rosters for multiple departments, creating and managing contracts for team members, reviewing existing contracts to ensure they align with business needs and EBA principles, and amending where needed. Performance management, coordinating all Customer Service and Online tasks, ensuring compliance with current regulatory legislations, coaching and onboarding new team members Maintaining payroll services, providing customer service, organising weekly price integrity routines, ensuring full-store compliance with current rules and regulations, managing full store funds, team management and store leadership. Assisting with payroll functions, providing customer service, performing weekly price integrity routines, handling store funds. Providing customer service, supervising a team to serve customers, handling refunds and customer complaints, helping lead the store.

  • Customer Service Team Manager

    Jan 2022 - Feb 2023

  • Store Services and Compliance Officer

    Oct 2020 - Jan 2022

  • Store Services Assistant

    Jan 2019 - Oct 2020

  • Customer Service Supervisor

    Aug 2013 - Jan 2019
• 

  North Metropolitan Health Service

  Feb 2023 - now

  Acts as the primary point of contact for managers and directors in relation to generalist Human Resource (HR) matters, with a linkage to the entire Workforce service catalogue, including Industrial Relations (IR), Work Health and Safety (WHS), Workforce Planning, and Learning and Development. Provides expert operational and technical HR advice and coaching to North Metropolitan Health Service (NMHS) managers and directors to build their capacity to effectively manage their people and achieve change and business outcomes. عرض أقل Provides support, advice and assistance to North Metropolitan Health Service (NMHS) managers and employees in relation to general human resource (HR) queries, including HR policies and procedures, and Health Support Services (HSS) processes. Triages HR queries received via phone and email; resolves transactional queries and escalates complex matters to the relevant HR team member for action.Provides a comprehensive administrative support service to NMHS Workforce, including the maintenance of an effective confidential electronic filing and tracking system. عرض أقل

  • Senior Human Resource Business Partner

    Feb 2025 - now

  • Human Resources Business Partner

    Jun 2023 - Feb 2025

  • Human Resources Officer

    Feb 2023 - Jun 2023