Jonathan Tunnicliffe

Experience

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  Dufry Group

  Nov 2012 - Jun 2016

  Sales Advisor

  My position as sales advisor has helped me grow my skills in many areas:Customer service: Working for a company that ensures customer service is the main focus of its employees has helped me to become very customer focused myself and taught me the importance listening to the needs of others and trying to help them as best as possible.Marketing: I have learnt how best to promote products, from the way they are displayed to the way I describe and sell them to the customers and how this varies greatly depending on product and customer.Sales: I have gained a well rounded knowledge of business to consumer sales and how to behave in a sales situation, which I can now apply to many different areas. Show less

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  Loughborough University

  Feb 2015 - Feb 2016

  Hall Chair

  During my time at university I have been elected as the chairperson for my hall of residence, I am responsible for a committee of 17 other members, a hall of 483 students and all previous students within Telford hall that have now moved out and even graduated, accumulating into the thousands. This role has given me a great opportunity to grow and improve my own abilities in many different areas.Leadership - I have to ensure my committee is performing to the best of their ability, the committee varies vastly in what each position is tasked to, from sports, to volunteering and charity, to campus security. So I need to have a vast knowledge of each area and how best to make certain each member is reaching their full potential.Sales and marketing - Having organised many events for the hall it is important to ensure that the hall is interested and attends these. I have successfully organised and marketed a large variety of events from hall balls with over 300 members in attendance, to charity events across the country to raise money for a great number of deserving causes.Negotiation - Organising these events involved negotiating prices so that we were able to sell them on to students at a price they could afford. This involved negotiating with large venues, entertainment agencies and many other businesses simultaneously to get the best deal for the students. Show less

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  Adobe

  Jun 2016 - Jun 2017

  Account Development Manager

  Empowering Digital Marketers with Adobe throughout the Nordics.I am an enterprise Account Development Manager working within the Digital Media team at Adobe, I specialise within the Nordic markets. Adobe are the market leading digital marketing provider, if you would like to discuss your digital transformation, please message me, I would be happy to chat.

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  The Access Group

  Jul 2018 - Apr 2019

  Business Development Executive

  More than 10,000 professional services organisations use Access because we are passionate about what we do and invest our time in providing the best possible software solution for you and your business. We work with a variety of organisations including Leicester Tigers, Prezzo, London Luton Airport, and Plowman Craven. Access customers like us because we are excited by technology and how it can help businesses, and bring them new ideas, all focused on helping them get the most out of their organisation. Access solutions improve their performance, profitability and drive growth, unlocking their business potential through improved business insight. With an ever-growing portfolio of systems ranging from finance, HR, payroll, business intelligence, project management, and professional service automation. Thousands of organisations work with us to achieve their potential no matter what it might be. With an average customer retention span of 10+ years, now is the time to join Access and become part of the community. Access is one of the top five fastest growing UK software developers. On-going commitment to excellence, customers and employees has also placed the company among the UK’s top employers in The Sunday Times’ '100 Best Companies To Work For' in 2014, 2015 and 2016.Specialties: ERP Solutions, Finance, CRM, SharePoint, HR, Project Accounting, Procurement, Timesheets, Expenses and BI Reporting.If you would like to know more about how The Access Group products can help your company please get in touch. Show less

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  Dunelm

  Apr 2019 - Mar 2022

  Manage all on site search optimisations and testing experiences, maintaining a strong relationship with our search provider as one of their largest clients, and myself as their key contact. I have overseen on-site search conversion more than double since joining. This was through a two pronged approach of improving the foundations of relevance needed for a strong customer experience, followed by optimisations of new features and models to improve the customer journey. All of this has been done with testing and continous improvement at it's core, ensuring any changes we make our thoroughly tested and are benefitting the site before I put them live. Show less

  • Senior Optimisation & Experimentation Executive

    Jun 2020 - Mar 2022

  • Graduate Leader

    Sept 2019 - Jun 2020

  • PR and Social Marketing

    Apr 2019 - Aug 2019
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  Contentsquare

  Feb 2022 - now

  Customer Success Manager