Kassandra Ortega

Experience

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  Old Navy

  Sept 2015 - Aug 2016

  Sales Associate and Cashier

  · Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. · Responded to telephone inquiries by providing quality service to customers and associates.· Thoroughly learned the company’s product offerings and sales to assist those with questions and understood the mission statement to properly represent it.· Successful in obtaining new accounts and maintained a strong, growing customer base. · Worked well in a team to strive for quick complaint resolution. Show less

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  Denison University

  Mar 2017 - May 2018

  · Responsible for providing technical assistance and support related to computer systems, hardware, and software.· Responded to queries, either in person or over the phone, ran diagnostic programs, isolated problems, determined and implemented solutions.· Maintained daily performance of computer systems; cleaned computers and printers.· Installed, modified, and repaired computer hardware and software.· Responded to email messages for customers seeking help, asked questions to determine nature of problem, walked customer through problem-solving process, and followed up with customers to ensure issue had been resolved.· Ran reports to determine malfunctions that continued to occur. Show less

  • Bookstore Assistant

    Dec 2017 - May 2018

  • ITS Help Desk Assistant

    Mar 2017 - Dec 2017
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  McDonald's

  May 2017 - Jun 2017

  Cashier

  · Maintained high standards of customer service during high-volume, fast-paced operations.· Mastered point-of-service (POS) computer system for automated order taking.· Handled currency and credit transactions quickly and accurately.· Followed procedures for safe food preparation, assembly, and presentation.· Assisted management with inventory control and stock.· Built loyal clientele through friendly interactions and consistent appreciation.· Resolved complaints promptly and professionally.· Took initiative to find extra tasks when scheduled duties were completed.· Proficient in recommending products, utilizing knowledge of sales and previous interactions. Show less

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  Owasippe Scout Reservation

  Jun 2017 - Aug 2017

  Senior Aquatic Instructor

  · Responsible for teaching various aquatics merit badges such as: swimming, lifesaving, kayaking, rowing, and canoeing, with class sizes up to 30 scouts. · Lifeguarded during open swim, lap swim, and during other activities.· Under general supervision, ensured the safety of patrons of the aquatic facility by preventing and responding to emergencies; maintained constant surveillance of patrons in the facility; acted immediately and appropriately to secure safety of patrons in the event of emergency.· Provided emergency care and treatment as required until the arrival of emergency medical services.· Presented professional appearance and attitude, while maintaining quality customer service.· Performed various maintenance duties as directed to maintain a clean and safe facility and miscellaneous job-related duties as assigned; prepared and maintained appropriate activity reports. Show less

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  Game On! Sports 4 Girls

  Jun 2018 - Aug 2018

  Coach

  · Supervised groups of children through various sports stations and rotations.· Responsibility to teach proper technique and form.· Ability to communicate clearly.· Brought an energetic, dedicated, and motivated atmosphere to the team.· Emphasized team guidelines for sportsmanship and safety.

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  IHOP

  Feb 2019 - May 2019

  Food Server

  - Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.- Required multi-taking skills as well as being a good team player. - Providing quality service by adapting to any situation before anything may escalate.

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  Red Lobster

  May 2019 - Jun 2020

  Food Server

  - Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.- Required multi-taking skills as well as being a good team player. - Providing quality service by adapting to any situation before anything may escalate.

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  Kin + Carta

  Jan 2021 - Mar 2024

  Full Stack Engineer and Consultant

  Kin + Carta exists to make the world work better.A global consulting firm built for the 2020s, Kin + Carta helps make the journey to becoming a digital business tangible, sustainable and profitable. By building digital twins to replace existing analog processes, designing and launching new digital products and services, and unlocking future innovation through modernization initiatives, Kin + Carta seamlessly integrates the strategic consulting, software engineering and marketing technology needed to help businesses Make It Happen.Headquartered in London and Chicago, Kin + Carta is a collaborative ecosystem of 1,600 strategists, engineers and creatives across four continents.What we do:- Consult with Fortune 500 clients in order to build enterprise grade cloud native applications- Support team members in order to deliver products to market in an efficient manner- Partner with top notch designers to create award winning user experiences- Bridge the gap between elegant front end design and existing enterprise backend architectures - Mentor less experienced engineers to foster their career path and growth Show less