Jordan Jones

Experience

• 

  A+ Pest Control

  Jun 2007 - Jun 2008

  Sales Manager

  - Managed and trained a team of sales reps while maintaining a full sales load. - Increased office sales by 20% as a manager through regular training and management.- Ranked number one in the company in sales per day by working diligently and perfecting sales skills.- Recruited and participated in the hiring process.- Trained sales reps with varying levels of experience.

• 

  Cougar United

  Apr 2008 - Apr 2010

  President

  - President of BYU's Official Student Fan Association. Supervised all of the activities of the club and its executive board, including finance, marketing, communications, and publicity.- Worked with the executive board and the athletic department to design and implement a new structure for the club. - While president, the club changed a budget deficit to a budget surplus. The club grew from 500 to 1,800 members.- Participated in several university-wide coordinating councils with senior university officials. Show less

• 

  C.H. Robinson Worldwide, Inc.

  Apr 2009 - Aug 2009

  Account Development Intern

  - Responsible for the generation of new business for C.H. Robinson. Found, researched and called sales leads. - Managed customers that I brought into the company- Analyzed sales trends. - Created and presented an overview of the intern program to a corporate VP, highlighting the benefit that the interns brought to the company.

• 

  Lift International

  Sept 2009 - Dec 2009

  Marketing Intern

  - Created a marketing plan for LIFT International. - Team leader for the marketing team.- Completed secondary and primary research to learn about the market and potential customer's needs. - Completed a feasibility study and made recommendations for the future.

• 

  Epic

  Jun 2010 - Sept 2014

  Health Information Management and Hospital Billing- Managed a team of direct reports focusing on performance, career, and professional development. Provided regular feedback and coaching through 1:1 meetings and performance reviews. - Consistently rated impressive by direct reports for management support and style. - Taught classes on management and leadership.- Coached team members on project and interpersonal work and created opportunities for staff to grow and achieve career goals.- Held others accountable to noteworthy outcomes while meeting project deadlines. Show less - Responsible for the successful implementation of an enterprise suite of healthcare software at large healthcare systems. Created and managed budgets for multi-million dollar implementations. - Lead teams of up to 40+ Epic implementation consultants which completed on time and under budget, providing clinical and financial benefit to healthcare systems. - Worked closely with project leadership and healthcare system executives to maintain relationships and oversee projects.- Guided and assisted clients in change management strategies, workflow analysis, process re-design, system testing, training, and go-live.- Managed implementation budgets, timelines, and scope.- Provided excellent customer service by responding to customer needs and tailoring implementation approach and tools.- Mentored new Epic staff through a formal mentorship program and informal coaching and guidance. - Managed ongoing customer relations as an account manager to ensure customer happiness and success with Epic's software and with strategic goals. Show less

  • Team Lead

    Oct 2012 - Sept 2014

  • Implementation Consultant, Implementation Director

    Jun 2010 - Sept 2014
• 

  BYU Alumni Association

  Oct 2012 - Sept 2014

  Vice President

  - Vice-President and co-founder of the Madison/Milwaukee alumni chapter. Planned activities for alumni and future students, raising money for the chapter and for scholarships.- Worked with the chapter president to create the Madison/Milwaukee chapter. - Successfully planned and carried out activities for the entire chapter.

• 

  Zions Bancorporation

  Sept 2014 - Jul 2016

  Senior Project Manager

  Enterprise Technology and Operations- Responsible for project delivery for a $58 billion bank. Managed the full project life cycle including vendor selection, contract negotiation, and the creation and management of budget, scope, and schedule. - Managed a high profile project under the direction of the CEO to merge seven bank charters into one, saving the company millions of dollars and creating operational efficiencies. - Managed a business unit consolidation that eliminated redundant, staffing, systems, and processes. The project will save millions of dollars and enable the business unit to operate more efficiently. - Managed a divestiture of an underperforming branch, ensuring a smooth transition for the clients involved and the purchasing bank. - Managed a software implementation for Corporate Operational Risk Management which improved risk management across the Bancorporation. - Received division award for demonstrating personal responsibility, passion, excellence, and team values. Show less

• 

  Delta Air Lines

  May 2017 - Aug 2017

  Commercial Strategy MBA Intern

  Small to Medium Enterprises - SkyBonus- Performed data analysis and stakeholder interviews to identify SkyBonus program enhancements. - Provided recommendations on customer prospecting, further developing current business, and program differentiation, resulting in an opportunity for $5M of new program revenue annually.

• 

  Delta Air Lines

  Jun 2018 - now

  Revenue Management Development- Managed the integration and rollout of a third-party tool that simplified the fare promotion process and expanded advertising capabilities, eliminating manual work and generating $30M in incremental revenue annually. - Served as product owner for a redesign of the re-accommodation process after the weekly schedule change, resulting in improved customer experience and a reduction of 73,000 hours of work for Reservations annually.- Partnered with Commercial Strategy leaders to assemble the 2019 Commercial IT capital plan. Show less

  • Manager, Scheduling and Tracking Product Manager, Crew Resources Technology

    Nov 2023 - now

  • Manager, Crew Resources Technology

    Jan 2021 - Nov 2023

  • Senior MBA Associate

    Aug 2019 - Jan 2021

  • MBA Associate

    Jun 2018 - Aug 2019