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Mark MacDonald, B. Comm, FCIP, CRM, CCIB

Mark MacDonald, B. Comm, FCIP, CRM, CCIB

Personal Banking Officer

Followers of Mark MacDonald, B. Comm, FCIP, CRM, CCIB1000 followers
location of Mark MacDonald, B. Comm, FCIP, CRM, CCIBHalifax, Nova Scotia, Canada

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  • Timeline

  • About me

    Vice President, Account Executive at Aon

  • Education

    • Insurance Brokers Association of Canada

      2016 - 2017
      Canadian Certified Insurance Broker (CCIB) Canadian Chartered Insurance Broker

    • Insurance Institute of Canada

      2002 - 2006
      CIP, FCIP Business Administration and Management, General

    • Global Risk Management Institute

      2006 - 2007
      Canadian Risk Management Designation Risk Management

    • Dalhousie University

      1996 - 2000
      Bachelor of Commerce Management

  • Experience

    • Scotiabank

      Sept 2000 - Jul 2002
      Personal Banking Officer

    • Intact

      Jul 2002 - May 2008
      Claims Adjuster

      Handling of claims on various lines of business including Liability, Property, Accident Benefits, Auto

    • Aon

      May 2008 - Aug 2018

      - Analyze client-specific risk exposure and detailed coverage requirements- Prepare and present marketing proposals for renewals and new business- Negotiate with underwriters to establish best terms and conditions (coverage & premium)- Approve wording and documentation for new contracts, policy changes, renewals- Follow up with insurers to confirm negotiated terms of contracts are met Claims AdvocacyPolicy review / coverage interpretationRecommendation of appropriate expertsClaims negotiationProvide claims / general insurance education to clientsClaims auditsDispute resolution Coverage interpretation / coverage dispute resolutionAssist in claim negotiations (coverage and quantum)Provide information sessions to clients and colleagues on claims best practicesAssist clients in identifying and retaining appropriate experts, as needed, following lossesExpedite claim resolutions on behalf of clients

      • Vice President, Broker

        Jun 2016 - Aug 2018

      • Regional Claims Manager

        Jun 2011 - Jun 2016

      • Senior Claims Consultant

        May 2008 - Jun 2011

    • Economical Insurance

      Sept 2018 - May 2021
      Claims Manager - Atlantic Region

      Provide leadership, day-to-day management, coaching, file handing and settlement authority, and decision-making for teams handling claims on multiple lines of businessManage relationships (locally and nationally) within and outside the organization such as Business Development, Underwriting, Brokers, and external vendors and expertsAssist in day-to-day problem solving on claims coverage and claims handling issuesParticipate in strategic discussions surrounding staffing, resource allocation, goal setting and goalmeasurementConduct large loss claim reviewsAssist in training, coaching and development of new and existing staff Show less

    • Aon

      Jun 2021 - now
      Vice President, Account Executive

      Providing risk management advice and expertise to commercial insurance clients and handling their day-to-day insurance requirements; identifying specific client and prospective client needs and developing innovative and cost-effective risk solutions.Assisting prospective clients in reviewing their current insurance and risk management programs, and providing recommendations for enhancing those programs.Development and delivery of insurance and industry related presentations / seminars for clients and prospective clients, and bringing additional resources / expertise from within Aon when needed to assist clients. Show less

  • Licenses & Certifications

    • Fellow Chartered Insurance Professional (FCIP) Designation

      Insurance Institute of Canada
      Jul 2006
      View certificate certificate

  • Honors & Awards

    • Awarded to Mark MacDonald, B. Comm, FCIP, CRM, CCIB
      Aspire Awards Nominee - Lifelong Learning Award Insurance Brokers Association of Nova Scotia Apr 2017 Aspire Awards Nominee - Lifelong Learning Award
    • Awarded to Mark MacDonald, B. Comm, FCIP, CRM, CCIB
      Outstanding Claims Advocate Award Aon Reed Stenhouse Inc. Jan 2012
    • Awarded to Mark MacDonald, B. Comm, FCIP, CRM, CCIB
      Graduate - Aon Leaders of Tomorrow Program Aon Risk Solutions Jan 2010
    • Awarded to Mark MacDonald, B. Comm, FCIP, CRM, CCIB
      Charlie Giffin Memorial Award - Top Student in Fellowship Studies, Nova Scotia CICMA - Bluenose Chapter Nov 2006
    • Awarded to Mark MacDonald, B. Comm, FCIP, CRM, CCIB
      Highest Results - Claims I - Nova Scotia Canadian Independent Adjusters Association Nov 2004
    • Awarded to Mark MacDonald, B. Comm, FCIP, CRM, CCIB
      Highest Results in Atlantic Canada - Insurance Against Liability Atlantic Vice Chair - Insurance Institute of Canada Nov 2004
    • Awarded to Mark MacDonald, B. Comm, FCIP, CRM, CCIB
      Top First Year CIP Student - Nova Scotia Canadian Independent Adjusters Association Nov 2003

  • Volunteer Experience

    • Contributor - Ethics Column

      Issued by Insurance Institute of Canada
      Insurance Institute of CanadaAssociated with Mark MacDonald, B. Comm, FCIP, CRM, CCIB

    • Treasurer

      Issued by Fairview - Clayton Park Riding Association on Jan 2016
      Fairview - Clayton Park Riding AssociationAssociated with Mark MacDonald, B. Comm, FCIP, CRM, CCIB

    • Member, Professional Development Committee

      Issued by Insurance Brokers Association of Nova Scotia on Dec 2017
      Insurance Brokers Association of Nova ScotiaAssociated with Mark MacDonald, B. Comm, FCIP, CRM, CCIB