Hannah Nguyen

Experience

• 

  ILA Vietnam

  May 2018 - May 2020

  - Maintained, managed students’ records using the CRM (Customer relationship management) system, and ensured the records were complete and accurate.- Handled customer queries and complaints, supported internal and external events ensured that 85 per cent of the re-enrolment rate met the target KPIs at the end of courses.- Generated new relationships with potential customers (new enrolment) and identified opportunities for greater profits from current customers.- Overseeing all activities related to customers in ILA to ensure that they receive high-quality services and values from ILA Show less

  • Admissions Officer

    Jan 2020 - May 2020

  • Teaching Assistant

    May 2018 - Jan 2020
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  Singapore International School (SIS)

  May 2020 - Sept 2021

  - Managed a team of three staff to organise and deliver three summer programmes, five short courses, and two main academic open days to over 400 international students, resulting in a satisfaction rate of over 80%- Provided student-centred advice, regulation, guidance, and support. This covered a wide range of issues, specifically focusing on international students and student immigration- Successfully organised and executed more than 20 school events per year, including Open Day, Meet & Greet, and Festival events with budgets ranging from £5k to £10k, which resulted in increased student enrollment by up to 10% Show less

  • International Officer

    Dec 2020 - Sept 2021

  • Admissions Officer

    May 2020 - Dec 2020
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  Doing Good Works

  Jan 2022 - Sept 2022

  Customer Service Specialist

  -Guided through emails and phone calls to new customers to instruct the ordering process-Worked in tandem with the design and marketing team to ensure customers were given up-to-date information on their order-Provided alternative products to customers if what they wish for is out-of-stock or facing shipping challenges-Created after-purchase care to ensure the quality of the products and customer satisfaction remained outstanding

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  University of East Anglia

  Sept 2022 - now

  - Co-ordinating activity relating to student Placement activity and support for student programmes. In particular, this will involve ensuring the provision of excellent customer service to prospective and current students, working to further improve the quality levels across student Placements, liaising with external organisations to assist in the development of placement opportunities. - Ensuring excellent communication between the school, the Careers’ Service Placement and Internship team and other UEA professional services. - Coordinating and taking the lead on a number of initiatives as directed by the School Manager and School Placement Director, including event organisation. Show less - In conjunction with academic staff and Learning and Teaching Service line management, allocate & arrange appropriate placements for 1000 students in accordance with their curriculum requirements and learning needs.- Maintain accurate and up-to-date data with regards to students to inform placement planning, e.g. student profiles, and intake lists.- Establish and maintain working relationships with external partners/placement providers.- Adhere to internal systems regarding checking student clearance status and mandatorytraining, and distribution of this information to practice partners.- Provide advice to students on the placement elements of courses, and ensure students areprovided with relevant information relating to placement, including school policies, contact information, and pre-placement requirements.- Check travel expense claims in conjunction with UEA Finance as part of the process. Show less

  • Programe Officer/Assistant Placement Director

    Aug 2023 - now

  • Placement Administrator

    Sept 2022 - Aug 2023