DeShana Drake

Experience

• 

  Watermark Beverly Hills Assisted Living

  Jun 2012 - Sept 2012

  Receptionist

  Operated the front desk, answered a high volume of 150 phone calls per day, attended to the residents’ needs, and greeted the guests. Filed, scanned, mailed, and made copies of $40,000 dollars in bills while carrying out accounts payable for the company. Demonstrated multi-tasking, observation skills, and attention to detail while checking in guests, enforcing policies, watching over surveillance cameras, and working as security as well.Followed crisis and emergency protocol, dispatched calls, and responded to emergencies according to caregivers’ and nurses’ instructions. Show less

• 

  WATG and Wimberly Interiors

  Nov 2013 - Mar 2014

  Receptionist

  Managed front desk by answering phone calls, making hotel arrangements and registering the designers for conferences. Organized conference rooms and made catering arrangements for meetings. Ordered company supplies and exclusive supplies for the Designers. Utilized Design Smart software to input order information. Made phones calls to businesses to process invoices and warranties. Utilized Wimberly One computer database to enter designers, liaisons, and vendor’s information

• 

  Target

  Nov 2015 - Dec 2016

  Cashier Team Member

  Handled cash drawer, calculate monetary exchange. Sales floor retail, customer service. Make decisions and resolve guest concerns in a courteous, helpful manner. Quickly and accurately scan and bag all items. Keep area organized. Encourage guests to take advantage of Target Red Card credit card benefits.

• 

  The Genen Group

  Jun 2017 - May 2018

  Care Coordinator and Medical Front Desk Receptionist

  Receptionist: Checked patients in at the front desk and accepted estimated co-payments. Scheduled the patients for follow-up visits and made cases in Salesforce. Scanned, faxed and made copies. Call center: Prior authorizations through CoverMyMed.com. Made sure the patient’s insurance was up to date in Athena EMR, along with their policy payment agreements in Salesforce. Entering patient’s data into Allscripts for electronic pharmacy prescriptions. Made sure the patients met their deductibles. Knowledge of electronic records. Scheduled patients their first intake sessions and follow-up visitsDemonstrated empathy and problem-solving skills as I answered questions, addressed issues, and coordinated with third parties as a dedicated care coordinator. Advocated for the patient’s healthcare and showed compassion about providing top quality care to mental patients. Show less

• 

  Robert Half

  Dec 2018 - Jun 2019

  File Clerk

  • Goodman, Schenkman & Brecheen, LLP., - File Clerk/Records Department 150 Rodeo Dr. Beverly Hills, CA 90212Conducted routine verifications to ensure integrity of filing system, created and added materials to hard copy files as needed for record keeping. Worked with both paper documents and electronic files. Updated database using Accutrac software for digital records. Retrieved/delivered record requests made by the attorney's secretaries. Filed records numerically and using organizational skills for the up-keep of the file-room. Organized documents/forms Ability to multi-task and prioritize projects.8/2018 – 11/2018 • Williams Lea – Copy-room/Mailroom Clerk, 10100 Santa Monica Blvd Suite 2200, Los Angeles CA 90067Scanned, made copies and faxed. Created (Velo, Wire & GBC) binding. Worked with Excel documents for copy presentations. Delivered mail to the attorneys and their secretaries. Stocked paper and supplies. Show less

• 

  Ricoh USA, Inc.

  Apr 2022 - Oct 2023

  Technical Specialist

  Offered contractual office services to the Hawthorne School District at the Service Center as the Site Leader. Provided print job requests through the Trac Solution software to the district officials, teachers and their students. Offered excellent technical skills by providing high quality control and final checks; copier operations, bindery (GBC) and electric cutting for projects. Achieved customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. Maintained and ordered inventories for equipment functionalities and office supplies. Exhibited customer loyalty at all times. Show less