Robert Dumaresq

Experience

• 

  Literacy Coalition of New Brunswick

  Jan 2006 - Jun 2006

  Audio Transcriber

  Casual audio recording transcriber of confidential meetings and interviews. Working from home with self-reported hours, requiring self-motivation.

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  Pizza Twice

  Aug 2006 - Apr 2009

  Shift Supervisor and Keyholder

  Responsible for opening and closing the shop, balancing the cash register at the end of each shift, and preparing workplace for the next day. Supervised and trained coworkers during shifts when manager was unavailable.

• 

  The Chef Group

  Jun 2009 - Sept 2009

  Prep Cook/Dishwasher

  Assisting preparation for large banquet-style meals for conventions and meetings taking place in the area. Timing and precision were key at doing well in this job. Dishwashing for the busy restaurant that The Chef Group cooked for.

• 

  City of Fredericton

  Sept 2009 - Jun 2010

  Facilities Supervisor

  Responsible for the use of recreation facilities, such as community centres and gyms at public school, and accountable for the safety of everyone inside in the event of an emergency. Held keys and security codes to several buildings, and reported all incidents.

• 

  ATELKA

  May 2010 - Aug 2011

  Customer Service Supervisor - Call Centre

  Trained in Customer Conflict Resolution and Retention, and was responsible for handling complicated situations and escalated calls, calling customers back after researching issues, and making executive decisions that occasionally involved large sums of money. This included minor tech support, cooperating with retail agents in the stores, billing summaries and disputes, and general customer service.Supervisory duties included answering questions other agents had about policies and procedures, ensuring that agents were present for their shifts as well as taking their assigned breaks, and listening in to calls to ensure issues were properly handled. Show less

• 

  Michaels Stores, Inc.

  Aug 2011 - Aug 2012

  Craft Facilitator/Customer Service Manager

  Prepared, set up, and taught crafting courses to children. Worked with parents to create unique craft-oriented birthday parties held at Michaels, and was responsible for booking the craft room, setting up, and teaching for the party.Customer Service Manager duties included answering the phone, making announcements, finding products for customers, and ensuring the store properly cleaned at the end of the night.

• 

  Cora's Breakfast and Lunch

  May 2012 - Aug 2012

  Host

  Fast-paced customer service, greeting and seating customers, receiving payments, taking orders, delivering orders, filling up drinks.

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  Northside Daycare

  Jun 2012 - Aug 2012

  Daycare Teacher Assistant

  Worked with an 11-year-old child with Down Syndrome in a daycare setting as well as one-on-one activities.Planned and carried out solo activities to teach the child life skills, as requested by the mother, such as grocery shopping, basic cooking and cleaning, paying at a cashier using debit and cash, and laundry. Used tools and worksheets provided by the child's Speech-Language Pathologist to help develop speech skills.While in the daycare, I was responsible to ensure the child was interacting well with other children, and to help with behaviour management of all children, not only the child with Down Syndrome. This included going out on daycare field trips and lunch time. Show less

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  FEED NOVA SCOTIA

  Nov 2012 - May 2014

  Food Bank Volunteer

  Unloaded boxes and stocked shelves, helped to find and pack items, held hours at the university site for people to drop by, and spearheaded the inclusion and organization of coupons at the site.

• 

  DSU Equality and Accessibility Committee

  Mar 2013 - Apr 2015

  Liaisoned and engaged with community based non-profit organizations, charities, and groups, as well as with other societies and services under the Dalhousie Student Union. This included representing the Queer community in several discussions and debates, such as the construction plans for a new Student Union Building. Worked alongside the Fundraising Manager and the Public Relations Manager to integrate our goals and connections, organize and advertise the events, and recruit volunteers for these events Show less

  • Committee Member

    Sept 2013 - Apr 2015

  • Diversity and Community Engagement Manager

    Apr 2013 - Apr 2015

  • Green Gala Planning Committee Member

    Mar 2013 - Mar 2013
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  Maritime Museum of the Atlantic Gift Shop

  Jun 2013 - Nov 2013

  Keyholder/Sales Associate

  Responsible for opening and closing the gift shop, balancing and handling the cash register, restocking and labeling products, and informing tourists of what they could do in the museum, boardwalk, and city.

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  LINKS Literacy Program

  Sept 2013 - Dec 2014

  Literacy Tutor

  Working with elementary-school-aged children to teach and practice a phonics-based approach to reading and writing.

• 

  Dixon Hall Neighbourhood Services

  Nov 2016 - Sept 2017

  Volunteer Assistant

  Assisting at the St. James Town Community Corner Mental Health Day Program for Seniors.

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  The Printing House

  Aug 2017 - now

  • Manager

    Mar 2021 - now

  • Project Advisor

    Apr 2019 - Mar 2021

  • Distribution Specialist

    Aug 2017 - Apr 2019