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Victoria Karabilo

Victoria Karabilo

Customer Experience Specialist

Followers of Victoria Karabilo438 followers
location of Victoria KarabiloNairobi County, Kenya

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  • Timeline

  • About me

    Client Relations Specialist | Social Media Strategist | Supporting Top-Tier Founders | Driving Business Growth & Efficiency

  • Education

    • Hillcrest Secondary School

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      O levles O levels

      Activities and Societies: Hockey Team Member: Contributed to team success and developed strong teamwork skills. Top Performer in Football: Recognized for outstanding performance and athletic commitment. Drama Club Member: Participated in school productions, enhancing performance and creativity. Community Service Volunteer: Engaged in various projects, demonstrating leadership and social responsibility.

    • City College Norwich

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      A levels & Accounting Accounting Technology/Technician and Bookkeeping

      Activities and Societies: President of International Students and Minority Group: Led initiatives to support and advocate for international and minority students, representing their needs at various conferences. Organized and participated in events showcasing cultural food and attire, celebrating diversity and fostering inclusion. Academic Excellence: Excelled in A Levels and specialized in bookkeeping. Leadership: Successfully led the student group and managed key projects, enhancing community engagement and support. A Levels: Completed A Levels with a focus on Psychology, Sociology, and Geography.Accounting: Specialized in bookkeeping, gaining expertise in financial record-keeping and accounting principles.Involvements and Achievements:Academic Excellence: Achieved high grades in both A Levels and accounting coursework.Bookkeeping Projects: Managed various bookkeeping projects, developing strong skills in financial analysis and record management.Student Involvement: Actively… Show more A Levels: Completed A Levels with a focus on Psychology, Sociology, and Geography.Accounting: Specialized in bookkeeping, gaining expertise in financial record-keeping and accounting principles.Involvements and Achievements:Academic Excellence: Achieved high grades in both A Levels and accounting coursework.Bookkeeping Projects: Managed various bookkeeping projects, developing strong skills in financial analysis and record management.Student Involvement: Actively participated in college events and clubs, demonstrating leadership and teamwork skills. Show less

    • University of Dodoma

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      BA International Relations Current Affairs/ Political Economy 3.5 GPA

      Studied International Relations with a focus on global politics, economics, and diplomacy. Achievements include:Research Projects: Conducted in-depth studies on international conflicts and negotiations.Leadership: Presented at academic seminars and maintained high academic performance.Involvement:AIESEC: Served as Vice Rep, creating proposals and developing business relationships.International Relations Club: Participated in discussions and activities on global… Show more Studied International Relations with a focus on global politics, economics, and diplomacy. Achievements include:Research Projects: Conducted in-depth studies on international conflicts and negotiations.Leadership: Presented at academic seminars and maintained high academic performance.Involvement:AIESEC: Served as Vice Rep, creating proposals and developing business relationships.International Relations Club: Participated in discussions and activities on global affairs.Guided by the motto, "Living in a world being shaped by International Relations," I am committed to understanding and influencing global dynamics. Show less

  • Experience

    • Vitendi Ltd - Window Blinds

      May 2016 - Jan 2017
      Customer Experience Specialist

      - Achieved a 25% increase in customer satisfaction scores by improving the overall client experience from initial contact to aftercare service.- Drove a 15% rise in repeat business by ensuring high-quality service and personalized aftercare for residential and corporate clients.- Reduced the average time from client inquiry to installation by 20% through optimizing the window treatment selection and installation process.- Increased customer referrals by 30% by delivering exceptional service and fostering strong client relationships.- Reduced the resolution time for customer complaints by 40% through effective communication and prompt follow-up, leading to a 10% increase in overall client retention. Show less

    • SUNDA INTERNATIONAL

      Jul 2017 - Sept 2020

      - Completed cross-training in different product lines, enabling the ability to address a wider range of customer queries and resulting in a 12% improvement in issue resolution.- Demonstrated expertise by achieving a 98% accuracy rate in providing detailed information about ceramic and porcelain tile specifications, installation guidelines, and sanitary ware features.- Achieved a 95% positive feedback rate from customers, specifically praising the knowledge and assistance provided regarding ceramic tile, porcelain tile, and sanitary ware.- Maintained a 98% order accuracy rate, ensuring that customers received the correct ceramic tile, porcelain tile, and sanitary ware products in their orders.- Played a pivotal role in customer retention efforts, contributing to a retention rate of 88% over the past year.- Met or exceeded performance metrics, including maintaining a response time of under 24 hours for customer inquiries and achieving a 90% resolution rate within 48 hours. Show less

      • Customer Support Administrator

        Jan 2018 - Sept 2020

      • Customer Service Representative

        Jul 2017 - Jan 2018

    • Innovate Pack East Africa

      Jan 2021 - Nov 2024
      Client Relations Specialist

      - Increased customer retention by 20%, measured by the percentage of customers who continued to purchase innovative packaging solutions after initial engagement.- Identified and strategically nurtured key accounts, resulting in a 15% increase in revenue from existing clients and strengthening long-term partnerships.- Surpassed set customer satisfaction targets by 25%, consistently delivering outstanding service and garnering positive client feedback.- Effectively managed and resolved high-profile customer escalations, maintaining customer satisfaction and preventing potential churn. Show less

    • Betty AI

      Dec 2024 - Feb 2025
      BDR

      - Generating leads through various channels- Conducting cold calls to prospective clients- Managing CRM databases- Representing the company at tradeshows and conferences- Customer Relationship Management- Handling inbound sales opportunities- Identifying and pursuing new business opportunities- Participating in and contributing to organizational meetings

    • Switch

      Feb 2025 - now
      Onboarding Specialist

  • Licenses & Certifications