Casper Barner Pedersen

Casper Barner Pedersen

Student assistant in User Research - Strategic Innovation at SE

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location of Casper Barner PedersenCentral Denmark Region, Denmark

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  • Timeline

  • About me

    Senior Automation Architect

  • Education

    • Ringkjøbing Gymnasium

      2010 - 2013
      STX Danish, spanish, french

      Activities and Societies: The party committee

    • Aarhus Universitet

      2017 - 2019
      Master's degree Information Science/Studies

      In my Master's degree I gain insight into generally three different branches:1. Digital Identities and Digital Communitites- Ethnographic methods in digital contexts- Internet studies2. Digital Economies and Project Management- Emerging digital technologies and economic opportunities- All stages of managing projects with a special focus on IT3. Programming- Knowledge of object-oriented programming and database structures- Basic knowledge of the… Show more In my Master's degree I gain insight into generally three different branches:1. Digital Identities and Digital Communitites- Ethnographic methods in digital contexts- Internet studies2. Digital Economies and Project Management- Emerging digital technologies and economic opportunities- All stages of managing projects with a special focus on IT3. Programming- Knowledge of object-oriented programming and database structures- Basic knowledge of the following languages: Java, JavaScript, HTML 5, CSS, MySQL Show less

    • Aarhus Universitet

      2014 - 2017
      Bachelor's degree Anthropology

      Activities and Societies: President of the anthropological friday bar 2015-2016 In my Bachelor's degree I gained insight into:- Human social behavior- Anthropological methods and fieldwork- Participant observation- Interviews- Critical thinking

  • Experience

    • SE

      Aug 2017 - Jun 2019
      Student assistant in User Research - Strategic Innovation at SE

      In this position I worked within a small team that deals with strategic innovation covering the entire width of SE's business areas such as telecommunication, energi providing, technology and customer focused services.My responsibilities included:- Designing user tests- Planning and conducting of interviews of either exploratory or iterative nature- Desktop research- Idea generation- Cross-project work- Innovation

    • DXC ServiceNow Practice Denmark & Sweden

      Aug 2019 - Mar 2023

      In this position I obtained competences and had responsibilities within:- Digitalizing workflows- Process & technical advisory of ServiceNow capabilities (Service Portal, Employee Service Center, Incident, Request, CSM, Knowledge, CSDM)- Business requirements gathering- Stakeholder management- Workshop facilitation- Technical implementation of ServiceNow functionality (JavaScript, HTML/CSS, Bootstrap)

      • Architect

        Sept 2022 - Mar 2023
      • Service Management Consultant

        Jul 2021 - Sept 2022
      • Service Management Consultant

        Aug 2019 - Sept 2022
    • NetDesign

      Mar 2023 - Nov 2023
      Senior Automation Architect
    • TDC Erhverv

      Mar 2023 - now
      Senior Automation Architect
  • Licenses & Certifications

    • ServiceNow Certified Implementation Specialist - Project Portfolio Management

      ServiceNow
      Aug 2021
    • Prince2 Agile Foundation

      AXELOS Global Best Practice
      Dec 2021
    • IT4IT

      The Open Group
      Oct 2021
    • ServiceNow Advanced System Administrator

      ServiceNow
      Jan 2020
    • Micro-Certification - Performance Analytics Fundamentals

      ServiceNow
      Mar 2021
    • ISTQB® - Certified Tester Foundation Level

      Brightest
      Feb 2021
    • ServiceNow Certified Implementation Specialist - IT Service Management

      ServiceNow
      Jul 2020
    • Micro-Certification - Service Portal

      ServiceNow
      Oct 2019
    • Certified ServiceNow System Administrator

      ServiceNow
      Sept 2019
    • ITIL4 Foundation

      PeopleCert
      Aug 2019