Elizabeth V.

Experience

• 

  Heinen's

  Jun 2010 - Oct 2011

  Cashier
• 

  Kellogg Company

  Jul 2011 - Jan 2013

  Merchandiser

  - Restocking and facing shelves of Kellogg products- Ensuring positive brand recognition by building displays

• 

  Lager and Vine

  Jun 2012 - Aug 2015

  Waitress/Bartender

  • Provided exceptional customer service by interacting with guests and engaging with them in a meaningful way

• 

  Stow-Munroe Falls City School District

  Aug 2013 - Jun 2020

  • Dramatically improved grades in math classes by creating a self-paced math class using Instructional Design principles• Ensured the effectiveness of educators in the district by preparing and presenting professional development sessions geared towards Educational Technology • Coordinated and implemented training sessions for the program and the community• Managed conflicts with stakeholders using conflict resolution strategies

  • Math Teacher

    Jun 2015 - Jun 2020

  • Head Girls Volleyball Coach

    Jun 2018 - Dec 2019

  • Assistant Volleyball Coach

    Aug 2013 - Jun 2018
• 

  American Income Life Insurance Company

  Jun 2020 - Sept 2020

  Benefits Specialist
• 

  Human Interest

  Nov 2020 - now

  - Created a two-week onboarding program for new Retirement Support Specialists- Assisted new Retirement Support Specialists with questions while transitioning into the role full time- Owned two systems used by CSO teams and became the resident expert, fielding all questions related to them- Completed a project spanning multiple teams as project manager- Collaborated with other teams to create relevant training materials - Created four onboarding programs for the Financial Operations teams- Led onboarding programs with as many as 17 participants in a virtual environment- Assisted Retirement Support Specialists with their transition from Tier 1 to Tier 2 Show less

  • Senior Revenue Enablement Manager

    Oct 2023 - now

  • Revenue Enablement Manager & Instructional Designer, Financial Operations

    Oct 2022 - Oct 2023

  • Trainer II, Customer Success Operations

    Apr 2022 - Oct 2022

  • Trainer I, Customer Success Operations

    May 2021 - Apr 2022

  • Retirement Support Specialist, Tier 2

    Feb 2021 - May 2021

  • Retirement Support Specialist, Tier 1

    Nov 2020 - Feb 2021