Carol Bortoli

Experience

• 

  SCAPEX Escapamentos e Catalisadores

  Apr 2010 - Jan 2012

  Process Analyst

  Management of work instructions;Responsible for the BOM (Bill of material);Development of new products;Implementation of the 5S program;Member of the cost and waste reduction committee.

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  Itron

  Jan 2012 - Jan 2014

  Production Engineering Intern

  - Management of work instructions;- Responsible for the OEE indicator;- Member of the ergonomics committee;- Support in the execution of Kaizens;- 5S program management;- Lean Manufacturing training and expand the culture.

• 

  Profer Service

  Feb 2014 - Feb 2015

  Production Engineer

  - Scheduling management of general shutdown activities for paper industries;- Monitoring and validation of maintenance execution;- Daily fup of the schedule evolution and MTBF and MTTR KPIs.

• 

  Bispharma Packaging

  Feb 2015 - Nov 2022

  Responsible for managing quality audit and quality assurance team and activities:- Technical support for partners, corrective and preventive action (CAPA) and product development;- Implementation, control and sustaining of QMS (Quality Managements System);- Suppliers and raw materials qualification;- Quality Key Performance Indicators deployment and management;- Responsible for leading monthly and weekly quality rituals/reports focused on root cause analysis and continuous improvement actions;- Development of a cross functional team in order to implement and expand the Lean Culture/mindset. Show less

  • Process and Quality Manager

    Jun 2022 - Nov 2022

  • Process and Quality Coordinator

    Dec 2019 - Jun 2022

  • Quality Supervisor

    Feb 2015 - Dec 2019
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  Nubank

  Nov 2022 - now

  Responsible for Specialized Credit Card CX: Strategic Operation, Product and Process Management and Continuous Improvement.

  • CX Operations Manager

    Jun 2024 - now

  • Customer Excellence Coordinator

    Nov 2022 - Jun 2024