Sumit Mandal

Experience

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  Park Hyatt Goa Resort and Spa

  Aug 2011 - Dec 2012

  Room Attendant

   Train new employees Responsible for room cleaning, bed making and bathroom cleaning. Maintain overall ambiance of the rooms Responsible for sweeping and vacuuming floors and also responsible for cleaning and dusting all the vacant and occupied rooms. Making Beds and changing linens. Ensure guest amenities and supplies. Prepare room cleaning report and logbook on shift basis. Adhered to the hotel’s safety policies. Report any maintenance required in the guestroom and nearby areas to housekeeping staff. Show less

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  La Digue Island Lodge

  May 2014 - Dec 2015

  Housekeeping Supervisor & Soft Skills Trainer

   Train new employees and old workers. Provide Soft Skill Training. Implement training programs quickly, efficiently and with limited resources. Organize training courses and orientation sessions that help employees learn necessary job skills or aid current employees in improving abilities and performance. Update supporting document and training material across each service course. Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Makes recommendations to improve service and ensure more efficient operation. Show less

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  Various Education Sectors (Freelancer)

  Jan 2016 - Aug 2017

  Soft SKills and Housekeeping Trainer

  Responsible for creating a vibrant and distinctive culture for young people to learn in, one which meets both internal and external quality standards.  Encouraging students to observe, question,discover, and investigate in order to engage them in their learning Working hard to build strong partnerships between pupils, staff, parents and the wider community. Provides career assessment training.  Offers conflict resolution training, Mentors individuals entering or re-entering the workforce Provide middle school students with soft skills such as communication, goal setting, and conflict resolution. Hold and monitor class discussion on how these skills apply to everyday life. Lead interactive activities that simplify the meaning of these skills. An in-depth understanding of the national and international standards within specific subject areas & ensuring these are followed.  Willing to listen to and indeed actively seeking pupil and colleague feedback, on all aspect of teaching. Open to constructive feedback & willing to try new techniques that could help students improve their skills.* Successfully provided Soft Skill Training at SILIGURI GOVERNMENT POLYTECHNIC COLLEGE from 02/03/2017 to 21/03/2017 Show less

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  Domestic Workers Sector Skill Council

  Jul 2017 - now

   Successfully Completed TOT Program under DWSSC and Certified Trainer (General Housekeeper + Housekeeper cum Cook ) Successfully completed Master Trainer Training Program under DWSSC-NSDC

  • Master Trainer

    Oct 2017 - now

  • Certified DWSSC Trainer

    Jul 2017 - Sept 2017
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  Swatirtha Charitable Trust

  Aug 2017 - Jun 2018

  Trainer cum co-ordinator

   Prepare Lesson Plans, Session Plans and coordinate with authority.  Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes) Design, prepare and order educational aids and materials Consistently offer professional, friendly and engaging service Train all trainees; ensuring the comprehension and execution of standards are met  Ensure all training material is up to date, Coordinate all training sessions Market available training to trainees and provide necessary information about sessions Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed Use known education principles and stay up-to-date on new training methods and techniques Show less

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  Freelance

  Jan 2018 - now

  Inspirational Speaker
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  Empower Pragati Vocational and Staffing Private Limited

  Sept 2018 - Apr 2019

  Hospitality Trainer