Ahmed Osama

Experience

• 

  Sky group

  Dec 2017 - Apr 2018

  Fm and Pm engineer
• 

  Self-employed

  May 2018 - Jul 2020

  Manager of import and export compony
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  Orange

  Jul 2020 - now

  Tech IM ( Technical incidents Management ) Engineer at Orange

  • To provide a professional first technical point of contact for the top management. • Provide updates as needed to the top management in order to meet performance objectives. • To ensure cases are allocated to the most appropriate team as part of the case flow process. • To perform technical escalations in line with company procedure. • Act as interface between technology & customer care teams in order to provide the customer with the best experience. • Support change management team to get needed approvals regarding any planned activity. • Send technical SMSs for any incident which include ( impact, area, start time & end time)• To provide a professional first technical point of contact for the top management. • Provide updates as needed to the top management in order to meet performance objectives. • To ensure cases are allocated to the most appropriate team as part of the case flow process. • To perform technical escalations in line with company procedure. • Act as interface between technology & customer care teams in order to provide the customer with the best experience. • Support change management team to get needed approvals regarding any planned activity. • Send technical SMSs for any incident which include ( impact, area, start time & end time)Skills: Leadership · Corporate Communications · Strategic Communications · Teamwork · Communication · Incident Management · Team Management · Time Management Show less