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Vivian Moraa

Research Assistant

Deel

Connect with Vivian Moraa to Send Message

Connect with Vivian Moraa to Send Message

Timeline
About me
Client Specialist | Expert in High-Tier Solutions, Stakeholder Engagement, and Customer Satisfaction
Education
- University of Nairobi
  2019 - 2021
  BSC in Actuarial Science Actuarial Science, Research, Data Analysis, Pensions, Insurance, Customer Sevice, Programming. A
  Activities and Societies: Red Cross, Netball Team, Presidential Awards Club, Debate club, MANU (mathematics Association of Nairobi University)
Experience
- Population Services International
  Jan 2017 - Jan 2019
  Research Assistant
  • Behavior response analysis of people to certain product.• Field research and Data Collection using KOBO collective tool.• Qualitative and Quantitative Data Analysis.• Collect record and analyze data.• Scheduling and conducting interviews
- Kenbright
  Jul 2022 - Dec 2022
  Research Assistant
- Deel
  Nov 2022 - now
  -Proficient in Managing Requests from Elite,High-Level Clients.-Collaborating with Stakeholders to Deliver Smooth Effortless Client Solutions-Dedicated to Surpassing Client Expectations for Ultimate Satisfaction -Educating customers on product features, usage, and best practices to enhance their overall experience.- Promptly and effectively addressing customer queries and concerns through various channels, such as email, chat, or phone.-Working closely with cross-functional teams to address complex customer issues and improve overall customer satisfaction.-Maintaining a comprehensive understanding of the products or services offered to assist customers accurately.
  - Client Specialist
    Oct 2023 - now
  - Customer Support Specialist
    Nov 2022 - Oct 2023
Licenses & Certifications
- Customer Success | How to Exceed Your Customers Expectations
  Udemy
  Dec 2022
  View certificate
Volunteer Experience
- Committee Member
  Issued by Kenya Red Cross Youth on Oct 2017
  Associated with Vivian Moraa

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