Moch Riyadi Maskur A

Experience

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  PT. MUTIARA BINTANG ABADI

  Oct 2016 - Mar 2017

  Technical Support Specialist

  - Problem Diagnosis and Troubleshooting: Quickly identifying and resolving technical issues, whether related to hardware failures, software glitches, or network connectivity problems. Specialists use various tools and techniques to assess and fix issues efficiently.- Software and Hardware Installation: Assisting with the setup, installation, and configuration of software applications and hardware devices. This can involve deploying new systems, installing updates, or configuring settings to meet organizational requirements.- Network Support: Addressing issues related to local area networks (LAN), wide area networks (WAN), and wireless connections. They ensure that communication platforms such as email systems and collaboration tools are functioning properly.- Remote Support: Providing support to users in different locations through remote access tools. This enables the specialist to diagnose and fix issues without needing to be physically present, which is essential for distributed teams.- Security Maintenance: Ensuring that security protocols are followed, including managing user access controls, applying necessary patches, and responding to cybersecurity threats or incidents.- System Monitoring and Maintenance: Regularly monitoring system performance and conducting preventive maintenance to avoid potential problems. This includes ensuring system updates are performed and that hardware and software function optimally.- End-User Training and Documentation: Educating users on best practices and creating technical documentation or user guides to assist with routine tasks and troubleshooting. This empowers users to handle minor issues independently.- Collaboration with IT Teams: Working closely with other IT departments to resolve more complex issues, plan for system upgrades, and improve overall system efficiency. Show less

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  Badan Pengelolaan Pendapatan Daerah Kabupaten Cianjur

  Jan 2017 - Apr 2022

  Database Engineer

  - Database Maintenance and Monitoring: Regularly monitor the database for performance issues such as slow queries and disk usage. Clean the database by removing outdated or unused tables.- Index Management: Optimize query performance by creating, modifying, or replacing indexes as needed. Identify and resolve database locks caused by inefficient queries.- Query Optimization: Analyze and diagnose slow queries. Make necessary changes to the SQL code to improve performance and efficiency.- Backup and Restore: Implement scheduled database backups using cron jobs in Linux to ensure data safety. Perform database restorations in case of accidental data loss or system failure.- Report Generation: Create detailed reports based on specific client requests using SQL queries to extract relevant data from the database.- Server Administration: Configure and manage domains and host servers. Deploy new applications and troubleshoot any server-related issues that arise.- Network Administration: Configure and maintain network infrastructure using Mikrotik devices. Troubleshoot network errors and implement firewall rules as per client requirements. Show less

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  Jatis Mobile, PT. Informasi Teknologi Indonesia

  May 2022 - now

  System And Database Administrator

  - Database Installation and ConfigurationInstall and configure database servers (e.g., SQL Server, PostgreSQL, Mongodb, MySQL). Ensure hardware and storage are optimized for performance.- Database Performance TuningMonitor and optimize database performance, identifying bottlenecks and slow queries. Manage indexes and optimize SQL queries for faster execution.- Backup and RecoveryImplement regular backup strategies to protect data. Develop disaster recovery plans for quick database restoration in case of failures.- Security ManagementControl user access to protect sensitive data. Implement encryption where necessary to prevent unauthorized access.- Database Design and Development SupportAssist with schema design, creating efficient and scalable database structures. Support development teams in integrating databases into applications.- Monitoring and TroubleshootingMonitor storage utilization and plan for growth by managing disk space. Use tools to track database health, resolving issues like deadlocks, connection failures, or data corruption. And monitoring data warehouse.- High Availability and ReplicationSet up replication, clustering, or failover strategies to ensure database uptime and manage data redundancy.- Sync and Migration DataSynchronize or transfer data between systems, formats, or storage environments. Involving extract, transform, and load.- Monthly BillingManage and process billing tasks every month, ensuring accuracy and timely execution of invoices for clients or internal departments.- Reconcile Per MonthPerform monthly reconciliations by comparing financial records, resolving discrepancies, and ensuring the accuracy of account balances.- Deploy Apps into ProductionDeploy software applications into the production environment, ensuring they are functional, secure, and meet performance standards.- Search App ErrorsMonitor and identify application errors, troubleshoot issues and ensure minimal downtime and disruption to users. Show less