Jody Jacobs

Experience

• 

  Hcr ManorCare

  Sept 2003 - Dec 2015

  Certified Occupational Therapy Assistant

  -Responsible for treatment, reassessment and discharge planning of assigned patients under the supervision of an OTR.-Provided occupational therapy services to various conditions including upper and lower orthopedic injuries, joint replacements, cardiac recovery, stroke and neurological recovery, chronic disease management, pulmonary issues and oncology. -Responsible for family and caregiver education.-Modalities: Diathermy, electric stimulation, ultrasound, Saebo-Responsible for maintaining daily notes, billing and productivity requirements.-Coordinated and implemented restorative nursing programs. Show less

• 

  S & S Optimum Rehab and Staffing

  Jan 2016 - Mar 2020

  Occupational Therapist Assistant

  ● Review audit standards for therapy documentation to adhere to Medicare and Insurance guidelines.● Detailed oriented while reviewing client information, care plan and therapist documentation for compliance and reimbursementwhile keeping rejections and denials to a minimum while auditing medical records.● Coached and trained other clinicians improving documentation, time efficiency as well as suggested innovative treatmentmethods and evidence based approaches to increase the patients success rate and meet their goals for improving function.● Collaborated with colleagues by sharing resources, best practices, and by engaging others in problem solving and solutionoriented activities to increase patient performance and staff productivity.● Coordinated the staffing of therapists to patients to promote the delivery of home health services while monitoring satisfaction ofservices delivered while maintaining HIPPA guidelines.● Following the Occupational Therapists plan of care for treatment, reassessment, and discharge planning of assigned patients inthe private home care setting, ILF, ALF and memory settings.● Responsible for carrying out specified, therapeutic, self-care, homemaking, and creative activities to facilitate and maximize thepatient’s level of function in the home environment with excellent outcomes.● Maintaining daily notes, reporting to the OTR patient reactions and progression to treatment provided, as well as reporting to theinterdisciplinary team and physician any changes in the patient’s medical condition.● Instructs and assists in teaching family, caregivers and patients home exercise programs, home safety strategies, use ofwheelchairs, braces, splints, orthotics and prosthetic devices. Show less

• 

  Healthcare

  Jan 2018 - now

  Healthcare/Patient Advocate

  -Collaborate and communicate directly with patient, family and other healthcare professionals (when necessary) to resolve care issues, insurance issues and monitor in-home issues.-Nutritional Coaching and Meal Planning.-Medication Management and Reconciliation.-Home Management, Fall Prevention and Home Safety Awareness.-Accompany client to Doctors appointment, Physical Therapy and Medical Appointments.-Apply Therapeutic approaches during daily tasks to achieve optimal independence.-Community Re-entry- Plan, schedule and accomplish all tasks with safety, self confidence and success. For Example: Grocery shopping, banking, salon activities, social activities, as well as Dr. and Therapy appointments.-Oversee Transitioning between facilities and/or home. (Home to Hospital to Rehabilitation).-Handles sensitive information in a confidential manner adhering to HIPPA regulations.-Crisis Intervention-Overseeing/Monitoring clients care while in skilled nursing home for rehab to ensure that the care plan and proper medical treatment is being carried over. Show less

• 

  NYU Langone Health

  Mar 2020 - now

  • Contribute to and maintain procedures for Quality improvements as needed; act as a liaison to internal departments• Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Access Center in accordance with established NYU FGP guidelines.• Support the internal Quality monitoring process; provide for ongoing program evaluation• Follow well-documented guidelines: Specific criteria for evaluation stated as behaviors Frequency of observations - timing of feedback Standards and expectations Clear evaluation methodology• Employ Quality systems to assess agent performance based on a standardized set of criteria• During all interactions, display characteristics of inquiry, empathy, courtesy, and respect.• Proactively keep up to date on all communications.• Demonstrate behavior consistent with NYU FGP mission, vision, goals, objectives, and patient care philosophy.• Participate in multidisciplinary quality and service improvement teams as appropriate.• Provide an excellent experience to NYU FGP patients, customers, and providers. Show less ● Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patientinformation, answer patient questions, verify insurance, perform specific scheduling functions, etc.● Complete call processing efficiently, remain aware of call volumes, and proactively keep up to date on all communications.● Respond to multi-channel inquiries from patients, employees, physicians and third party callers regarding appointments,referrals, pharmaceutical requests, provider messages, and services within the Access Center in accordance with NYU FGPguidelines● Provide an excellent caring experience to NYU FGP patients, customers and providers. Show less

  • Quality Assurance Analyst

    Mar 2021 - now

  • Patient Access Representative

    Mar 2020 - now