Roberto Laino

Experience

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  Teleunit S.p.A.

  Jun 2009 - Dec 2009

  IT Consultant

  Creazione e manutenzione di un database Results of Network Measurement System – FUBFondazione Ugo Bordoni.

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  In.I.T. SRL

  Jan 2010 - Sept 2010

  IT Consultant

  Relization of a VoIP applications platform (Cisco Based)Devices used:- User Agent SIP - Call-agent Cisco PGW2200.- Access Server Cisco AS5350

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  Tieto

  Oct 2010 - Jan 2013

  IT Consultant

  Member of the group that manage billing server at TIM of Padova. Main tasks:- Managing the day-to-day operations of billing TIM infrastructure by monitoring system performance, supervising configuration and system maintenance.- Performing troubleshooting, installation, configuration, tuning and scripting based on system Unix like - Establishing guidelines and automating methods for the installation and the management of the host computers’ operating systems.- Guaranteeing high availability and high levels of performance of Top Mission Critical system.- Developing procedures, programs and documentation for backup and restoration of host operating systems and host-based applications. Show less

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  Accenture Italia

  Jun 2013 - Dec 2015

  IT Consultant

  Project Hotstar video streaming TV Planning and coordination of operation team work activities, working closely with the client team and other suppliers.Managing the internal reporting and the relationship with the client to meet commitments and quality expectations of the stakeholders. Leader of the internal operantions team. Responsible of coordinating the team in order to handle daily activities and extraordinary activity focusing on the Operations Task: - Production server maintenance - New features deployment - Proactive Monitoring- Preventive Monitoring: detect any unexpected behaviors and fix it- Reactive Monitoring : identify and solve an alarm Show less

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  Vodafone

  Jan 2016 - Nov 2016

  IT Operations Specialist

  - Governance and coordination of operational activities with specific reference to corporate applications- Managing a team of vendors to ensure prompt closure of pending issues at sites- Responsible of service related the Vodafone Italy offer provisioning- Collaboration with the Design and SW development unit for release of new offers- Responsible of monitoring tools implementation and maintenance

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  Sky

  Nov 2016 - Nov 2019

  IT Operations Expert Engineer

  - Governance and coordination of application management activities for SkyDe and SkyIT content protection platforms.- Incident management activity, ensuring that the best possible levels of service quality and availability are maintained,- Planning, implementation, checking and monitoring of technical evolutions- Support of all analysis and design activities working closely with the Demand/PM teams for the design evolution and with the Test teams for the test phases

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  Plenitude

  Nov 2019 - Dec 2023

  • Responsible of the managing the day-to-day retail service delivery of IT services• Governance and coordination of internal and external team in order to ensure the business continuity respecting the KPIs/SLA/OKRs• Governance and coordination of vendors in order to ensure the compliance to all agreed service levels for IT processes.• Managing contracts and budgets with vendors, ensuring services are delivered in line with agreements• Defining, monitoring KPIs to meet the business requirements• Collaborating with the internal stakeholders and partners to deliver the new project and ensure a smooth transition to operations• Incident and problem management activity, ensuring that agreed levels of service quality and availability are maintained• Ensure continual process improvement, including the application maintenance tasks and reporting, implementation of enterprise-wide monitoring initiatives Show less - Managing the day-to-day service delivery of defined IT services provided by both internal and external service providers- Governance and coordination of vendors in order to ensure the compliance to all agreed service levels for IT processes.- Managing contracts and budgets with vendors, ensuring services are delivered in line with agreements- Defining, monitoring KPIs to meet the business requirements - Collaborating with the internal stakeholders and partners to deliver the new project and ensure a smooth transition to operations• Incident and problem management activity, ensuring that agreed levels of service quality and availability are maintained- Ensure continual process improvement, including the application maintenance tasks and reporting, implementation of enterprise-wide monitoring initiatives Show less

  • Head of IT commercial retail E2E operations

    Jul 2021 - Dec 2023

  • IT Service Manager

    Nov 2019 - Jun 2021
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  Eni Energies et Services

  Jan 2024 - now

  Transformation Manager

  • Manage the overall IT transformation strategy and initiatives.• Collaborate with cross-functional teams to implement transformation initiatives, ensuring alignment with strategic objectives• Identify opportunities for improvement and develop transformation plans to drive organizational change• Analyze current business processes, identify inefficiencies, and recommend solutions for optimization• Drive the adoption of new technologies, tools, and best practices to enhance operational efficiency and productivity• Monitor and measure the progress and impact of transformation initiatives, providing regular updates and reports to internal stakeholders• Identify and mitigate risks and obstacles that may impede the success of transformation initiatives• Support an integrated program of change initiatives across all lines of service and functional areas all of which are aligned to business strategy Show less